Support Team Lead

Harris-Bizmatics India Pvt Ltd; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is on the lookout for a Support Analyst to join their vibrant team. This role is pivotal in providing exceptional client service and troubleshooting support for Utility Customers using the SmartWorks product. With a focus on enhancing customer satisfaction, you will leverage your extensive experience in SQL, Linux OS, and network administration. This innovative firm values unique talents and fosters a positive workplace culture. If you are passionate about client service and enjoy problem-solving in a collaborative environment, this opportunity is perfect for you.

Qualifications

• 8+ years of relevant production environment work experience required.
• 5+ years of experience in SQL and team handling is essential.

Responsibilities

• Troubleshoot issues and design new solutions for Utility Customers.
• Enhance customer satisfaction through clear communication and teamwork.

Skills

Client Service

Troubleshooting

Analytics

Clear Communication

Team Handling

Education

Relevant Production Environment Work Experience

Experience in SQL

Experience Supporting Linux OS

Familiarity with Relational Databases

Experience with Cloud-based Systems

Tools

SQL

Linux OS (Red Hat, CentOS)

Oracle

PostgreSQL

JAVA

JSP

jQuery

Job description

Header:

Here at Harris, we have 5 different business verticals: Public Sector, Healthcare, Utilities, Insurance, and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

Job Summary:

We are seeking a Support Analyst to join our dynamic team of smart, positive, and passionate individuals. We value unique talents and empower our team members to excel in their roles.

We are looking for candidates with proven experience in client service, troubleshooting, and analytics to support our Utility Customers using the SmartWorks product. As a Support Analyst, you will troubleshoot issues, design new solutions, and continuously strive to enhance customer satisfaction. Clear and concise communication is essential, as is contributing to a positive and enjoyable workplace.

The qualifications we are looking for are a mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:

1. 8+ years of relevant production environment work experience
2. 5+ years of experience in SQL
3. 5+ years of experience in team handling
4. Experience supporting the Linux OS (Red Hat Enterprise Linux / Centos, or other)
5. Experience in network administration, including firewalls and VPNs
6. Familiarity working with relational databases (Oracle or PostgreSQL, or other)
7. Experience with Cloud-based virtual systems, networking, and storage
8. Software knowledge in at least one of JAVA, JSP, jQuery is preferred. You will not be coding but understanding of code is preferred

Interested candidates can share CV on [e-mail]