Support Systems Engineer (Fully Remote)

Ashby; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Stock options (10-year window)

Family leave

Learning budget

Home-office budget

Extended health benefits

Offsites

Descripción de la vacante

Ashby is seeking a results-driven professional to lead end-to-end system implementations for support tooling, from planning, through configuration and data migration, to go-live and rollout. You will own setup, optimize workflows, and document configurations to scale across teams.

You will partner with Support and cross-functional partners to ensure capacity planning, robust reporting, and efficient technical workflows.

Formación

• Hands-on experience implementing or administering a support ticketing system like Zendesk or Salesforce Service Cloud.
• Experience owning a support-system migration or implementation from scoping through go-live.
• Ability to evaluate vendors, spot workflow friction, and build cross-functional relationships.

Responsabilidades

• Lead system implementations from planning through rollout, including configuration, data migration, and integrations.
• Administer and optimize Support systems, own configuration, automations, and documentation.
• Partner with Support teams to ensure systems support capacity planning, reporting, and technical workflows.

Conocimientos

Vendor evaluation

Cross-functional collaboration

Workflow optimization

Herramientas

Zendesk

Salesforce Service Cloud

Descripción del empleo

• Lead system implementations from planning through rollout, including configuration, data migration, and integrations.
• Administer and optimize Support systems, own configuration, automations, and documentation.
• Partner with Support teams to ensure systems support capacity planning, reporting, and technical workflows.

Requirements:

• Hands-on experience implementing or administering a support ticketing system like Zendesk or Salesforce Service Cloud.
• Experience owning a support-system migration or implementation from scoping through go-live.
• Ability to evaluate vendors, spot workflow friction, and build strong cross-functional relationships.
• Unlimited PTO with four weeks recommended, 10-year stock option exercise window, and family leave.
• $1,200 annual learning budget and $2,000 home-office setup budget.
• Extended health benefits and opportunities to spend time with teammates at offsites.

Ashby

Ashby builds a suite of products that helps talent leaders, recruiters, and hiring managers run their hiring process significantly better. We are a fast-growing team of roughly 300 people across 22+ countries, with a culture that values ownership, principled thinking, and thoughtful communication.