Support Systems Developer/Engineer

Avalore; Virginia (MN); On-site; USD 107,000 - 220,000; Full time

Benefits offered by this job

Health plan contributions

401k with match

Paid time off

Life Insurance

Disability insurance

Training & Development

Employee Assistance Program

Job summary

Avalore is seeking a Support Systems Developer/Engineer to design and implement automation across the support desk. You will build AI chatbots, automate processes, and integrate ML into support workflows to improve response times and user experience.

You will analyze current processes, develop and deploy solutions, and maintain comprehensive documentation. Strong English communication, security clearance, and MS Office proficiency are required.

Qualifications

• Requires Bachelor's Degree and eligibility to work in the United States.
• Security certifications preferred per role levels: CSSLP/GSEC/Security+C for Junior/Journeyman; CISSP-ISSAP for Senior.
• Proficiency in English and strong communication skills are required.
• Experience with automation, IT service management, and support tooling is a plus.

Responsibilities

• Design improvements to support systems and automate processes to improve response times and user experience.
• Develop, test, and deploy automation solutions including AI chatbots and RPA.
• Analyze current support processes to identify automation opportunities and efficiency gains.
• Integrate AI and machine learning into support processes for predictive and proactive support.
• Create and maintain technical documentation and user guides for developed solutions.
• Provide guidance and training to the support team on new tools and automated processes.

Skills

Good communication

Self-starter mindset

English proficiency

Microsoft Office

Education

Bachelor's Degree

Tools

Security Clearance

CSSLP/GSEC/Security+C

CISSP-ISSAP

Job description

The Support Systems Developer/Engineer will design technical improvements (e.g., AI chatbots, Robotic Process Automation) to modernize the support desk. This person will automate processes to improve response times and enhance user experience. This person will design and implement improvements to support systems, developing automation solutions including AI chatbots and RPA. This person will analyze current support processes to identify opportunities for automation and efficiency improvements. This person will develop, test, and deploy custom solutions to enhance the capabilities of existing support tools and systems. This person will integrate AI and machine learning technologies into support processes to enable predictive and proactive support capabilities. This person will create and maintain documentation for all developed solutions, including technical specifications and user guides. This person will collaborate with the support team to gather requirements and feedback for new tools and improvements. This person will monitor the performance and effectiveness of implemented solutions, making adjustments and optimizations as needed. This person will stay current with emerging technologies in IT service management and support automation. This person will provide technical guidance and training to the support team on new tools and automated processes. This person will ensure all developed solutions comply with security requirements and organizational standards.

• SECRET Security Clearance Required
• CSSLP, GSEC, or Security+C cerification (for Junior / Journeyman roles)
• CISSP-ISSAP certification (for Senior role)
• We are actively seeking multiple levels:
  • Junior: 0 - 3 years of experience + Bachelor's Degree
  • Journeyman: 4 - 7 years of experience + Bachelor's Degree
  • Senior: 8+ years of experience + Bachelor's Degree
• Good communication skills, self-starter mindset.
• Professional proficiency in English is required.
• Demonstrated proficiency in using all Microsoft Office applications.
• Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.

Work Environment:

• Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).

• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.

• Employee isoften required to sit and use their hands and fingers tooperatea computer.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability.

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

• Employer Contributions to Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with a generous matching program
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Employee Assistance Program
• Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• Salary estimates for this job range from $107,000 - $220,000.