Support System Administrator (Linux)

Nexcess; United (PA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology service provider is seeking a Support System Administrator (Linux) to work remotely. The ideal candidate has over 3 years of experience and a Bachelor's degree. Responsibilities include troubleshooting WordPress products, maintaining the LAMP stack, and providing exceptional customer service. The role offers competitive hourly pay, employer-paid benefits, and opportunities for training and certification.

Benefits

100% Employer paid Benefit options - Medical, Dental, Vision, Prescription

Optional employer contributing 401K

Access to ongoing training

Qualifications

• 3+ years relevant experience
• Advanced proficiency installing, managing, and troubleshooting CMS/Server control panels
• Basic Scripting/coding knowledge

Responsibilities

• Work within a collaborative environment to meet customer needs
• Advise customers on technical issues
• Install and manage the LAMP stack and WordPress

Skills

Experience in help desk / call center environment

Exceptional troubleshooting skills

Strong customer service acumen

Able to establish rapport in a collaborative environment

Attention to detail

Education

Bachelor's degree in a related field

Tools

LAMP stack

WordPress

cPanel

Job description

Overview

Job information Support System Administrator (Linux) from the Company Nexcess, this latest Support System Administrator (Linux) job vacancy is located in the city Remote located in the country United States. This latest job opening is open to job seekers who have the latest education / graduate Bachelor Degree. Job Vacancies in this Information Technology field have been opened and published up to the specified time.

Responsibilities

Do you fancy yourself a technology master? Are you the person that your friends and family call when they need help with their computers? Were you excited to hear Steam is working on porting games to run natively on Linux? If you identified with any of these things this might be the career for you!

We are looking for an enthusiastic sys admin to help troubleshoot our WordPress products.

This is a full-time permanently remote third shift position, 23:00 - 09:00 Eastern time zone, with a pay range of $24 - $28 hourly.

As a Linux Support SysAdmin you would:

• Work within a collaborative environment to meet a variety of customer needs
• Advise customers on technical issues while guiding them through troubleshooting steps
• Install, manage, and troubleshoot LAMP stack, WordPress, DNS, email, and cPanel
• Dig deep into third party application issues to provide Heroic best effort support
• Plan and perform updates to help keep our customers systems secure
• Create, review, and improve internal documentation
• Provide job shadowing and mentoring
• Have access to a variety of training and certification programs to help make sure you stay on top of your tech game

Qualifications

You Have:

• 3+ years relevant experience
• Solid understanding of WooCommerce
• Experience within a help desk / call center environment
• Exceptional troubleshooting skills
• Advanced proficiency installing, managing, and troubleshooting the hosting stack and various CMS/Server control panels
• Advanced understanding of server hardware, setups, and common hosting services
• Proven customer service acumen
• Excellent written and verbal communication skills, with emphasis on confidentiality, tact, and diplomacy
• Ability to establish rapport to develop and maintain effective communication in a collaborative environment
• Ability to intelligently prioritize tasks and refactor as new issues emerge
• Strong attention to detail
• Project management and coordination acumen
• Advanced understanding of Engineered products and related technologies
• Basic Scripting/coding knowledge
• Bachelor's degree in a related field, or comparable combination of education or relative experience

We Offer

• 100% Employer paid Benefit options - Medical, Dental, Vision, Prescription
• Optional employer contributing 401K
• A collaborative team culture
• Consistent/set work hours
• Challenging non-redundant daily duties
• A voice in how things get done
• Access to ongoing training

Disclaimer

This job description is only a summary of the typical functions of the position. It is not intended to be an exhaustive or comprehensive list of all job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Liquid Web Inc. reserves the right to modify, interpret, or apply this job description in a way that best supports the organizational needs. The job description in no way creates or implies an employment contract. The employment contract remains “at will”.

Equal Employment Opportunity

Policy: Liquid Web is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic.