Support Staff Supervisor - Transplant

Fred Hutchinson Cancer Research Center; Northern (KY); On-site; USD 80,000 - 104,000; Full time

Benefits offered by this job

Medical/vision

Dental

FSA

Retirement plan

Paid time off

Parental leave

Job summary

Fred Hutchinson Cancer Center is seeking a Support Staff Supervisor to oversee daily operational activities within the clinic, manage staff performance, and coordinate recruitment and training. The role supports both campus-based and remote work, with a 1.0 FTE Exempt schedule from Monday through Friday.

The position requires at least three years of relevant healthcare experience, strong leadership, and the ability to handle high-pressure environments with discretion and empathy.

Qualifications

• High school diploma or equivalent required.
• At least three years of relevant experience with increasing responsibility; healthcare experience preferred.
• Ability to manage sensitive situations with discretion.
• Ability to communicate clearly and professionally in person, on the phone, and in writing.
• Ability to apply active listening skills and work under pressure in a complex health care environment.

Responsibilities

• Participates in the recruitment process for new staff including orientation oversight.
• Conducts staff performance management and provides feedback.
• Develops staff training and participates in training delivery.
• Oversees daily work of support staff and ensures coverage.
• Encourages continuous performance improvements.
• Escalation point for troubleshooting raised by frontline staff.
• May assist in onboarding staff or providers.
• Communicates information to managers and frontline staff.
• Oversees policy and procedure development.
• Maintains knowledge of staff responsibilities and provides coverage as needed.

Skills

Communication skills

Active listening

Discretion

Empathy

Time management

Team leadership

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

EMR system

Scheduling system

Call distribution software

Job description

Overview

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems.

The Support Staff Supervisor is primarily responsible for the oversight of daily operational activities within the clinic and the staff teams working in the department. This includes the recruitment, training, and performance management of staff as well as daily operational performance and serving as a liaison with management and staff.

This role will have the opportunity to work partially at our campus and remotely.

1.0 FTE - Exempt Role - Monday through Friday

Responsibilities

• Participates in the recruitment process for new staff including the development and oversight of orientation.
• Conducts staff performance management activities which includes evaluating and providing feedback on performance.
• Develops staff training and participates in training delivery.
• Oversees the daily work of the support staff, assists staff in prioritizing workloads when necessary, and ensures appropriate, daily staff coverage.
• Encourages and fosters an environment of continuous performance improvements.
• Serves a primary escalation point for troubleshooting and resolving issues surfaced by front line staff.
• May assist in the onboarding of staff and/or providers.
• Communicates relevant information to both managers and frontline staff.
• Oversees the development of policies and procedure.
• Maintains a working knowledge of all support staff responsibilities and provides coverage as needed.

Qualifications

Required:

• High school graduate or equivalent.
• At least three years of relevant experience with a proven track record of increasing responsibility; healthcare experience preferred.
• Ability to manage sensitive situations with discretion.
• Ability to demonstrate sensitivity and empathy in an emotionally challenging environment.
• Ability to provide effective and timely feedback on staff performance.
• Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner.
• Ability to apply active listening skills.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Ability to prioritize work assignments and adjust tasks as needed.
• Ability to identify and triage issues appropriately.
• Ability to collect and analyze data for performance and service metric.
• Ability to use a mouse, navigate computer programs, and use email in a business setting.

Preferred:

• Associate or Bachelor's degree.
• Proficient in utilizing an electronic medical record system.
• Proficient in utilizing an electronic patient scheduling system.
• Proficient in call distribution software (For Intake/Imaging Scheduling/Information technology only).
• Familiarity with medical terminology.

The annual base salary range for this position is from $80,172 to $104,249, and pay offered will be based on experience and qualifications.

This role will have the opportunity to work partially at our campus and remotely.

1.0 FTE - Exempt Role - Monday through Friday

Although Fred Hutch is not sponsoring most H-1B visas at this time, candidates who already hold an H-1B sponsored by another organization and are currently in the U.S. may be eligible for this position.

Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), and paid parental leave (up to 4 weeks).

Additional Information

We are proud to be an Equal Employment Opportunity (EEO) and Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) Employer. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class. We desire priority referrals of protected veterans. If due to a disability you need assistance/and or a reasonable accommodation during the application or recruiting process, please send a request to Human Resources at [e-mail] or by calling 206-667-4700.