Support Staff - Belay (PT) - The Studio

Touchstone Climbing Inc.; San Jose (CA); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical FSA

Paid Time Off

Free Gym Membership

Flexible Work Schedule

Job summary

Touchstone Climbing is seeking a friendly Support Staff - Belay at The Studio in San Jose, CA. The role includes teaching Intro to Climbing, administering belay tests, and monitoring gym safety during frequent safety walks.

You will help supervise youth and adult groups and assist with front desk tasks while keeping the space tidy and welcoming for members and guests. Ideal candidates are outgoing, safety‑minded, and able to commit to at least two shifts weekly, including weekends and weekday

Qualifications

• Experience in customer service within a gym or similar setting.
• Comfort with belaying and teaching belay tests.
• Willing to work weekends and weekday evenings.
• Able to supervise groups and maintain safety.

Responsibilities

• Teach Intro to Climbing classes.
• Administer belay tests.
• Monitor safety walks and enforce rules in the gym.
• Supervise youth and adult groups.
• Maintain a clean, welcoming gym environment.

Skills

Customer service

Belaying

Safety awareness

Teaching ability

Shift flexibility

Job description

About the Role

The Studio is looking for a new Support Staff - Belay!

This will be a responsible, attentive, outgoing and enthusiastic individual who is comfortable and familiar with working in a climbing gym facility. Candidates must understand the risks and safety requirements of being in a Touchstone facility and to convey this to any and all Touchstone members and guests. Individuals in this role will be teaching Intro to Climbing Classes, giving belay tests, monitoring safety in the gym through frequent safety walks, helping maintain a neat and clean environment for our members and guests, supervising and belaying youth and adult groups and more! Applicants must feel comfortable with belaying and engaging with younger children. Lastly, individuals must be able to work an assortment of different shifts (see descriptions below).

Qualities of an ideal candidate

• Responsible and attentive—making sure that the climbing gym remains a safe and welcoming environment for all users
• Enthusiastic, friendly, and accessible—comfortable with talking to customers in different capacities (i.e. teaching someone how to belay, giving corrections when necessary, giving a belay test, helping with retail, during safety walks, etc.)
• Proactive and takes initiative—recognizes ways to stay occupied when working (i.e. helping the front desk, wiping down fitness equipment surfaces, doing a towel/laundry run, etc.)
• Passion for climbing and working with people
• Able to commit to at least two or more shifts per week and available on weekends and weekday evenings

Compensation and Benefits

Starting pay is $18.65/ per hour. Support Staff individual compensation decisions are based on a variety of factors, including but not limited to; facility location and type, membership volume, experience, and job/position tenure.

At Touchstone, we value our employees and offer the following benefits for part time employees:

• Medical FSA - All employees are eligible to make Pre-tax contributions to a Flexible Spending Account for medical expenses
• Paid Time Off – Vacation and sick leave provided
• Free Gym Membership – Access to all Touchstone facilities
• Flexible Work Schedule – Supporting work-life balance

We believe in fostering a supportive and rewarding work environment where our employees can thrive.

Location

The Studio
396 S 1st St,
San Jose, CA 95113