Support Staff

Nirvana Center Dispensaries; Lanham (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

Jenny's Dispensary in Lanham, MD is seeking a detail-oriented Support Staff member to guide customers with knowledge, care, and professionalism.

You will handle front desk and budtending duties, ensure compliance with Maryland regulations, operate the Dutchie POS, and provide tailored product recommendations.

Join a team focused on customer-first service, accuracy, and teamwork in a fast-paced retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of retail experience preferred.
• Cannabis knowledge a strong plus but not required.

Responsibilities

• Greet customers warmly and guide them through the dispensary experience.
• Answer questions about cannabis products, effects, and methods of consumption.
• Maintain knowledge of products and compliance with Maryland regulations.
• Operate the Dutchie POS system accurately and apply discounts as needed.
• Collaborate with coworkers to ensure smooth store operations and safety.

Skills

Communication

Microsoft Office

Organization

Multitasking

Customer-first mindset

Teamwork

Policy & safety compliance

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Join the Jenny's Dispensary Team!

Are you a detail-obsessed professional with a passion for cannabis? We're looking for an experienced Support Staff team member to help guide customers through their cannabis journey with knowledge, care, and professionalism.

Support Staff - Job Description

• Greet customers warmly, assist with queue placement, and create a positive, engaging first impression.
• Answer customer questions with confidence and clarity regarding product strains, effects, medicinal uses, and methods of consumption.
• Demonstrate expert knowledge of products carried in-store and maintain awareness of new developments in cannabis.
• Maintain compliance with all Maryland cannabis regulations and internal company policies.
• Perform daily assigned duties including cleaning, organizing, and maintaining a professional environment throughout the dispensary.
• Follow assigned break and lunch schedules in accordance with management direction.
• Execute responsibilities across multiple dispensary functions, including front desk and budtending.
• Follow all company and state-mandated transaction procedures, including MVP steps, Scan-Tag-Bag processes, cash handling standards, and ID verification protocols.
• Operate the Dutchie Point of Sale (POS) system accurately, applying proper discounts and verifying pricing.
• Confirm customer eligibility and ID validity to ensure full legal compliance during every transaction.
• Provide tailored recommendations by actively listening to customer needs and preferences.
• Exhibit urgency and efficiency during high-traffic periods without sacrificing customer service quality.
• Maintain a clean and organized workstation and contribute to an orderly, safe sales floor.
• Complete assigned opening and closing tasks in a timely and thorough manner.
• Take ownership of each transaction, resolve issues as they arise, and communicate mistakes with professionalism.
• Collaborate with coworkers and management to ensure smooth store operations and uphold team standards.
• Stay open to coaching and actively implement feedback to continuously improve performance.
• Support supervisors and managers by executing additional delegated tasks as needed.
• Respect the internal chain of command and communicate challenges appropriately through proper channels.

Essential Duties

• Greet customers warmly, assist with queue placement, and create a positive, engaging first impression.
• Answer customer questions with confidence and clarity regarding product strains, effects, medicinal uses, and methods of consumption.
• Demonstrate expert knowledge of products carried in-store and maintain awareness of new developments in cannabis.
• Maintain compliance with all Maryland cannabis regulations and internal company policies.
• Perform daily assigned duties including cleaning, organizing, and maintaining a professional environment throughout the dispensary.
• Follow assigned break and lunch schedules in accordance with management direction.
• Execute responsibilities across multiple dispensary functions, including front desk and budtending.
• Follow all company and state-mandated transaction procedures, including MVP steps, Scan-Tag-Bag processes, cash handling standards, and ID verification protocols.
• Operate the Dutchie Point of Sale (POS) system accurately, applying proper discounts and verifying pricing.
• Confirm customer eligibility and ID validity to ensure full legal compliance during every transaction.
• Provide tailored recommendations by actively listening to customer needs and preferences.
• Exhibit urgency and efficiency during high-traffic periods without sacrificing customer service quality.
• Maintain a clean and organized workstation and contribute to an orderly, safe sales floor.
• Complete assigned opening and closing tasks in a timely and thorough manner.
• Take ownership of each transaction, resolve issues as they arise, and communicate mistakes with professionalism.
• Collaborate with coworkers and management to ensure smooth store operations and uphold team standards.
• Stay open to coaching and actively implement feedback to continuously improve performance.
• Support supervisors and managers by executing additional delegated tasks as needed.
• Respect the internal chain of command and communicate challenges appropriately through proper channels.

Required Skills & Abilities

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Highly organized with strong attention to detail.
• Ability to multitask and thrive in a fast-paced, high-volume environment.
• Demonstrates professionalism, accountability, and a customer-first mindset.
• Strong interpersonal and teamwork skills.
• Ability to understand and follow company policies, safety regulations, and transaction standards.

Education & Experience

• High School Diploma or GED required.
• At least one year of retail experience preferred.
• Prior cannabis experience or product knowledge is a strong plus but not required.

Physical Requirements

• Prolonged periods of standing and walking throughout the facility.
• Must be able to lift up to 30 pounds at times.
• Must be comfortable operating in a dynamic retail environment with high customer interaction.