Support Staff

New Opportunities, Inc.; Carroll (IA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

IPERS

Paid vacation

Personal leave

Sick leave

Health, dental, and vision insurance

Employee Assistance Program

Paid holidays

Life Insurance

Job summary

New Opportunities, Inc. is seeking a Behavioral Health Support Staff member for our outpatient behavioral health team in Carroll, IA.

This role provides administrative support to clinicians, coordinates appointments, and assists clients with services and billing while maintaining confidential records and smooth office operations. The position emphasizes organization, compassion, and teamwork in a fast-paced environment, with full-time hours and a comprehensive benefits package, including IPERS,

Qualifications

• High school diploma or equivalent; healthcare/office admin training a plus.
• Experience in an office or healthcare setting preferred.
• Ability to handle confidential information and work in a team.

Responsibilities

• Greet clients and serve as first contact.
• Schedule in-person and telehealth appointments.
• Assist clients with navigating services and payments.
• Maintain accurate electronic records.
• Support clinical staff with workflows and lab results.
• Coordinate insurance and office operations.
• Keep the office organized and running smoothly.

Skills

Organizational skills

Communication skills

Multitasking

Confidentiality

Teamwork

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Job description

Your New Opportunities Career Starts Here

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• Location 23751 U.S. 30,Carroll, IA, 51401,United States
• Employee Type Non-Exempt
• Required Degree High school

Description

Make a difference every day—supporting individuals on their path to better mental health.

Are you organized, compassionate, and thrive in a fast-paced environment? We’re looking for a dependable and professional Behavioral Health Support Staff member to join our outpatient team. This key role supports both clients and clinicians while helping ensure smooth, efficient daily operations.

What You’ll Do

• Welcome clients, answer phones, and serve as the first point of contact
• Schedule and coordinate in-person and telehealth appointments
• Help clients navigate services, portals, and financial responsibilities
• Maintain accurate records and manage electronic documentation
• Support clinical staff with workflows, lab results, and compliance tasks
• Assist with insurance coordination and general office operations
• Keep the office organized, stocked, and running smoothly

What We’re Looking For

• High school diploma (additional training in healthcare or office admin a plus)
• Experience in an office or healthcare setting preferred
• Strong organizational, communication, and multitasking skills
• Ability to handle confidential information with professionalism
• Comfortable with computers, Microsoft Office, and learning new systems
• A positive attitude and team-first mindset

Why Join Us?

• Be part of a mission-driven team helping individuals and families
• Meaningful, people-focused work in a supportive environment
• Opportunity to grow your skills in behavioral health services

Work Setting

Outpatient behavioral health office serving individuals with mental health and substance use needs. This role includes both desk work and client interaction.

• Competitive benefits package, including IPERS
• Paid Vacation, personal leave, and sick leave
• Health, dental, and vision insurance
• Employee Assistance Program
• Paid Employee/Dependent Life Insurance, Long Term Disability Insurance
• Paid holidays

Equal Opportunity Employer EOE AD#2625

EXPECTATION FOR ALL EMPLOYEES:

Supports the organization’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, commitment to our community, and accountability and ownership.

GENERAL SUMMARY:

Under the direct supervision of the Chief Executive Officer this position provides administrative and secretarial support for the Behavioral Health Director and Behavioral Health team. In addition to typing, filing, and scheduling, perform duties such as coordination of meetings, obtaining supplies, coordinating direct mailings, and working on special projects. Also, answers non-routine correspondence and assembly of highly confidential and sensitive information. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.

ESSENTIAL FUNCTIONS:

• Responsible for greeting and receiving clients and the public upon their entrance into the program.
• Responsible for handling inquiries regarding programming, services, and staff scheduling.
• Responsible for scheduling counselor's appointments.
• Provide information concerning available services.
• Responsible for all formally written (typed) communications and documentation for all staff as requested.
• Responsible for participating in the total Quality Improvement Program Plan as outlined in the plan and as directed by the Treatment Director.
• Responsible for filing all information in client files according to standard format, all file maintenance.
• Responsible for issuing pre-numbered receipts for payment received during the normal course of business.
• Responsible for intake information on clients and checking in clients daily for treatment services.
• Responsible for filling in at agency front desk as needed.

SKILLS, KNOWLEDGE, and ABILITIES:

1.Ability to establish priorities and meet deadlines.

2.Ability to obtain and maintain a driver’s license, automobile, and current valid insurance to travel to designated locations.

3.Knowledge of Agency’s policies, practices, and procedures.

4.Ability to establish and maintain effective working relationships with staff, management, and various other business and community contacts.

5.Ability to work with confidential information.

6.Ability to work in a team-based environment.

7.Ability to adapt to the organization’s changing needs.

8.Must have demonstrable knowledge of general office management, communication, organization, coordination of paper flow, and client documentation.

9.Must have demonstrable skills in typing, transcription, telephone communications, and abilities. Staff flexibility and adeptness at meeting unexpected deadlines and requirements.

NOTE: A review of this position has excluded the marginal functions of the position that are incidental to the performance of essential functions. All duties and responsibilities listed above are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, knowledge, and abilities to perform each duty or function proficiently.

QUALIFICATIONS:

One year diploma or certificate in a higher education program focusing on office skills area, secretarial abilities, and/or clerical functions. High School Diploma or its equivalent. Knowledge/experience in secretarial/clerical skills with no less than one year work experience. Associates Degree in office management or related field preferred.

PHYSICAL REQUIREMENTS

PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Must be able to read documents and use computer.

X

Hearing:

Must be able to communicate with staff and other agencies.

X

Standing/Walking/Moving/Driving

X

Climbing/Stoop/Kneeling/Lifting/Pulling/

Pushing

X

Must be able to write, type, and use phone system/copier/fax machine.

X

WORKING CONDITIONS:

This factor measures the surrounding or physical conditions under which a job must be done and the extent to which those conditions make the job disagreeable. Consider the presence and relative amount of exposure to dust, fuel, dirt, heat fumes, contaminants, cold, noise, vibration, wetness, etc.

Normal working conditions with the absence of disagreeable conditions

GENERAL INFORMATION:

The statements contained in this job description are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Individuals may perform other duties as assigned. Furthermore, this document does not establish a contract for employment and is subject to change at the discretion of the employer.

Summary

Make a difference every day—supporting individuals on their path to better mental health.

Are you organized, compassionate, and thrive in a fast-paced environment? We’re looking for a dependable and professional Behavioral Health Support Staff member to join our outpatient team. This key role supports both clients and clinicians while helping ensure smooth, efficient daily operations.

What You’ll Do

• Welcome clients, answer phones, and serve as the first point of contact
• Schedule and coordinate in-person and telehealth appointments
• Help clients navigate services, portals, and financial responsibilities
• Maintain accurate records and manage electronic documentation
• Support clinical staff with workflows, lab results, and compliance tasks
• Assist with insurance coordination and general office operations
• Keep the office organized, stocked, and running smoothly

What We’re Looking For

• High school diploma (additional training in healthcare or office admin a plus)
• Experience in an office or healthcare setting preferred
• Strong organizational, communication, and multitasking skills
• Ability to handle confidential information with professionalism
• Comfortable with computers, Microsoft Office, and learning new systems
• A positive attitude and team-first mindset

Why Join Us?

• Be part of a mission-driven team helping individuals and families
• Meaningful, people-focused work in a supportive environment
• Opportunity to grow your skills in behavioral health services

Work Setting

Outpatient behavioral health office serving individuals with mental health and substance use needs. This role includes both desk work and client interaction.

• Competitive benefits package, including IPERS
• Paid Vacation, personal leave, and sick leave
• Health, dental, and vision insurance
• Employee Assistance Program
• Paid Employee/Dependent Life Insurance, Long Term Disability Insurance
• Paid holidays