Support Specialist- Inpatient- Evening Shift

Marion County Public Health Department; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Sandra Eskenazi Mental Health Center in Indianapolis, Indiana, is seeking a Support Specialist – Acute Care to maintain a safe milieu, implement care plans, and provide crisis interventions as directed by the treatment team.

Responsibilities include skills training, monitoring, aggression management using CPI and Nonviolent Crisis Intervention, documenting promptly, and participating in staff debriefings to support colleagues and clients in challenging situations.

Qualifications

• High School Diploma or GED plus one year of experience in behavioral health.
• Associate’s degree or bachelor’s degree in human services may substitute for experience.
• Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements.

Responsibilities

• Establishes and maintains a safe environment through ongoing milieu assessment and care plan adherence.
• Provides activities of daily living skills training in group and individual settings.
• Manages aggression using CPI Verbal Escalation Continuum and Nonviolent Crisis Intervention.
• Provides crisis management and emergency interventions including CPR as needed.
• Completes timely and accurate documentation per guidelines.
• Participates in staff debriefings to support peers and clients.
• Monitors and delivers direct client care one-on-one; assists with routine tasks.

Skills

Crisis intervention skills

Strong interpersonal skills

Basic computer skills

Education

High School Diploma or GED

Associate’s degree or bachelor’s degree substitute experience

Job description

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Sandra Eskenazi Mental Health Center, Indiana's first community mental health center, provides comprehensive care for emotional and behavioral problems, including severe mental illness and substance abuse. The Sandra Eskenazi Mental Health Centeroffers both inpatient and outpatient services, including several outreach centers as well as clinic- and community-based services.

FLSA Status

Non-Exempt

Job Role Summary

The Support Specialist – Acute Care establishes and maintains a safe environment at all times through on-going assessment of milieu environment and intervenes as indicated in the care plan as well as by nursing or physician order. The Support Specialist – Acute Care provides skills training and development to clients as required by medical necessity outlined in the care plan. This position also provides crisis management and emergency interventions including but not limited to CPR and CPI interventions as required by medical necessity and directed by the treatment team.

Essential Functions and Responsibilities

• Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development and Excellence
• Embraces, understands, and operates under the Recovery Model, including AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You) and the spirit of motivational interviewing
• Establishes and maintains a safe environment at all times through on-going assessment of milieu/appointment environment and intervenes as indicated in the care plan as well as by nursing or physician order
• Provides activities of daily living skills training and development to clients in group and individual settings as guided by medical necessity outlined in the care plan for the purpose of promoting independence or maintaining current level of functioning
• Manages physical and verbal aggression by practicing the principles of the CPI Verbal Escalation Continuum, Nonviolent Crisis Intervention with advanced physical skills, and actively participating in the seclusion/restraint team as a last resort
• Exhibits patience and tact while interacting with a wide variety of people, often during times of stress
• Provides other emergency interventions including but not limited to cardiopulmonary resuscitation
• Meets the agency’s standard of timely completion of all acute care required documentation according to guidelines for timeliness and accuracy
• Participates in staff debriefings which provide the opportunity for the employee to process and cope with stressful events, identify opportunities for improvement, and to provide emotional support to each other
• Monitoring and providing direct care to clients one on one
• Performs selected procedures including but not limited to performing vital signs, collecting specimens, monitoring nutritional status assisting patients with bathing, feeding, toileting, and other such duties as assigned by supervisor and within scope of practice
• Meets agency requirements for continuing education
  

Job Requirements

• High School Diploma or GED plus one year of experience in behavioral health;
• Associate’s degree or bachelor’s degree in human services may substitute for experience
• Valid Indiana driver’s license that meets Eskenazi Health’s driving policy requirements

Knowledge, Skills & Abilities

Knowledge

• Basic knowledge of behavioral health
• Basic knowledge of substance use disorders and/or co-occurring disorders
• Basic knowledge of medical terminology
• Advanced knowledge of client rights and responsibilities

Skills

• Basic computer skills
• Crisis intervention skills
• Strong interpersonal skills

Abilities

• Ability to teach a skill based upon person-centered learning needs and learning styles
• Ability to be both clear and concise in written and verbal communications
• Ability to work cooperatively in a multidisciplinary team
• Ability to think critically and problem-solve efficiently
• Ability to provide hands-on client care
• Ability to perform safety interventions including physical safety interventions
• Ability to lift a minimum of 50 lbs
• Must meet all population-specific competencies for role and service area
  

Sandra Eskenazi Mental Health Center's primary mission is to serve individuals with serious mental illness and chronic addiction as well as seriously emotionally disturbed children and their families. Patients of all ages are welcomed, from children to seniors, with a philosophy of care that stresses strength-based and family- and community-centered treatment utilizing the Recovery Model of treatment.