Support Specialist I (Remote)

Talentify.io; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm in the Financial Technology sector is seeking a dedicated Customer Support Specialist to join their fully remote team. In this role, you will be the voice of the company, effectively resolving customer inquiries and ensuring a high level of satisfaction. You'll have the opportunity to work with a passionate team, contribute to process improvements, and grow within the organization. This position offers flexibility and a supportive work environment, making it an exciting opportunity for those who thrive in customer-centric roles. If you have strong communication skills and a passion for helping others, this could be the perfect fit for you.

Benefits

Career Advancement Opportunities

Flexible Work Hours

Supportive Work Environment

Collaborative Team Culture

Qualifications

• Strong communication skills and a passion for customer support are essential.
• Ability to handle technical issues with empathy and poise.

Responsibilities

• Resolve customer inquiries via email, phone, and chat promptly.
• Document bugs and contribute to process improvements.

Skills

Customer Support

Verbal Communication

Written Communication

Technical Problem Solving

Empathy

Education

Bachelor's Degree

Job description

Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity:

1. Salary up to $23.00 per hour
2. Opportunity for career advancement and growth within the organization
3. Fully remote position with flexibility
4. Supportive and collaborative work environment
5. Chance to work with a passionate team dedicated to customer satisfaction

What to Expect (Job Responsibilities):

1. Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
2. Compose thoughtful, personalized responses for a variety of customer requests
3. Triage incoming requests and identify trends in customer issues to flag for the team
4. Document bugs for the Engineering teams and contribute to process improvements
5. Actively participate in team goals and share knowledge through mentorship and collaboration

What is Required (Qualifications):

1. Must be located within the greater Salt Lake City, UT area
2. Passionate about customer support and its role in a customer-centric team
3. Strong verbal and written communication skills
4. Ability to communicate technical problems clearly and tactfully
5. Demonstrated empathy, diplomacy, and poise under pressure when addressing customer issues

How to Stand Out (Preferred Qualifications):

1. Bachelor's degree
2. Experience in FinTech
3. Prior experience in a customer-facing role, ideally in a support function
4. Currently hold or have recently held a Series 7 and/or 63 securities license
5. Willingness to work overtime

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