Support Specialist (for the Marketing & Sales Team)

TEL Staffing & HR; Pensacola (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Dynamic team

Job summary

TEL Staffing & HR in Pensacola, FL is seeking a full-time Support Specialist to provide administrative support for a growing Marketing & Sales Team. The role includes onboarding, HubSpot activities, data maintenance, and developing targeted prospect lists, while supporting the Director of Sales and reporting needs.

Additionally, you will assist with marketing campaigns, social media management, and the development of sales and marketing materials to strengthen the brand and drive customer

Qualifications

• High School Diploma (or GED) is REQUIRED.
• Associate Degree in Business Administration or a related field is PREFERRED.
• Minimum of 2-3 years of progressively responsible administrative experience is PREFERRED.
• Experience in a fast-paced office environment strongly is PREFERRED.

Responsibilities

• Enter new customers into the operating software and ensure complete/accurate information.
• Coordinate with sales, customer service, and operations for smooth onboarding.
• Verify account information and resolve discrepancies or missing data.
• Maintain HubSpot records, create contact lists, and manage email sequences.
• Monitor data quality, identify duplicates, and resolve discrepancies promptly.
• Prepare recurring sales reports, pipeline updates, and meeting materials.
• Assist with planning and scheduling social media content and company announcements.

Skills

Microsoft Office proficiency

Communication skills

Organizational skills

Data confidentiality

Teamwork

Problem solving

AI tools usage

Education

High School Diploma or GED

Associate Degree in Business Administration (preferred)

Tools

HubSpot CRM

CRM systems

Microsoft Office (CoPilot)

AI tools (ChatGPT, Copilot)

Job description

TEL Staffing is seeking a full‑time Support Specialist to provide administrative support for a growing "Marketing & Sales Team" in Pensacola FL.

Job Summary

The Support Specialist will provide administrative assistance to the "Marketing & Sales Team", and plays a key role in supporting the company’s sales growth and business development initiatives, by maintaining accurate customer & prospect data, managing HubSpot activities, coordinating new customer onboarding, as well as developing targeted prospect lists. This position provides administrative support to the Director of Sales as well as the sales team, by tracking pipeline activity, coordinating proposals & follow‑ups, identifying cross‑selling opportunities, as well as preparing reports in order to monitor sales performance. This is NOT a "Sales" position.

Additionally, the Support Specialist will assist with marketing campaigns, social media management, as well as the development of sales & marketing materials; in order to strengthen the brand’s presence, as well as support our customer acquisition and retention initiatives.

The ideal candidate is highly organized, detail‑oriented, proactive, can work both independently & as part of a team, and is comfortable using technology & data in order to improve our efficiency, support overall accountability, and contribute to the company’s continued growth.

Pay Rate

This position will start at $18+/hr. (Depending on CURRENT level of experience)

Key Responsibilities

Customer Onboarding and Account Setup

• Enter all new customers into company’s operating software and ensure all required account information is complete and accurate
• Coordinate with sales, customer service, & operations in order to facilitate a smooth & timely customer onboarding process
• Verify account information and/or resolve discrepancies and/or missing information as needed

HubSpot Management

• Maintain accurate & up‑to‑date prospects, contacts, company’s, and sales opportunities records in HubSpot
• Create & maintain contact lists, email sequences, and support lead‑nurturing workflows & sales activity records
• Monitor data quality, identify duplicate records & incomplete information, and/or resolve discrepancies promptly
• Ensure sales opportunities include appropriate pipeline stages, next steps, follow‑up dates, and documented activities
• Support the consistent use of HubSpot processes & procedures across the sales team

Lead Generation and Market Research

• Research target industries & identify potential commercial customers who are aligned with company’s service offerings & growth objectives
• Develop targeted prospect lists & identify key decision‑makers, relevant contacts and business contact information
• Research competitors, industry trends, & market opportunities to support sales strategies and identify potential areas for growth
• Maintain organized records of prospect sources, research findings, and outreach activities to support effective prospecting & follow‑up

Social Media and Marketing

• Assist with planning, creating, scheduling, & publishing social media content and weekly company announcements on TVs
• Support email marketing campaigns, promotional initiatives, and other marketing activities
• Ensure marketing materials accurately represent company’s services, brand standards, & professional image
• Monitor campaign engagement & results, and assist with identifying opportunities for improvement
• Provide ownership including email tracking for the company newsletter
• Maintain the marketing email list including reporting and performing routine maintenance

Sales Administration, Pipeline and Reporting

• Monitor sales pipeline activity and track leads, opportunities, proposals, & outstanding follow‑ups in HubSpot
• Identify overdue follow‑ups, inactive opportunities, incomplete sales records, & data discrepancies, and communicate findings to the Director of Sales and/or appropriate team members
• Prepare recurring sales reports, pipeline updates, dashboards, meeting materials, & action‑item summaries in order to monitor lead generation, prospecting activity, pipeline status, proposals, new customers, & overall sales activity
• Assist with preparing proposals, presentations, pricing documents, sales collateral, and other customer‑facing materials
• Track proposal status, customer responses, & follow‑up activities to support timely execution and accountability
• Maintain accurate CRM data, standardized sales templates, service descriptions, & supporting documentation to ensure consistent processes and reliable management reporting
• Identify trends, report discrepancies, & opportunities for improvement, and communicate relevant findings to the Director of Sales
• Create and maintain a tracking system for incoming inquiries such as new customers, customer issues, & customer questions

Process Improvement and Technology

• Identify opportunities to streamline sales administration, customer onboarding, reporting, and marketing workflows
• Leverage approved technology, automation, & artificial intelligence tools to improve productivity, document quality, and operational efficiency
• Review AI‑generated content and/or information for accuracy & appropriateness, and comply with company policies regarding confidentiality, data security, & the responsible use of technology

General Responsibilities

• Collaborate with the Director of Sales and other departments to support sales & marketing initiatives, and achieve company objectives
• Maintain the confidentiality of customer information, prospect data, pricing, and other sensitive company information
• Prioritize assignments, meet deadlines, communicate progress, and proactively escalation issues requiring management attention
• Perform other related duties as assigned to support the needs of the business

Qualifications

• High School Diploma (or GED) is REQUIRED
• Associate Degree in Business Administration or a related field is PREFERRED
• Minimum of 2‑3 years of progressively responsible administrative experience is PREFERRED
• Experience in a fast‑paced office environment strongly is PREFERRED

Skills & Competencies

• Advanced proficiency in Microsoft Office Suite, particularly Word, Excel, Outlook, PowerPoint, Co‑Pilot, and Teams
• Leverage artificial intelligence (AI) tools such as ChatGPT, Microsoft Copilot, and/or other approved platforms to enhance document quality, automate routine tasks, analyze information, & enhance operational efficiency while maintaining data accuracy and confidentiality
• Strong written and verbal communication skills
• Excellent organizational and time‑management abilities
• High attention to detail and accuracy
• Ability to prioritize multiple assignments and meet deadlines
• Professional demeanor and strong interpersonal skills
• Problem‑solving and decision‑making skills
• Ability to maintain strict confidentiality, anticipate needs, resolve issues, and exercise sound judgment
• MUST be able to work both independently AND as part of a team

Benefits

• Competitive salary commensurate with experience
• Comprehensive benefits package that includes health, dental, & vision insurance with a portion of premiums being covered by our company
• Retirement savings plan with employer match
• Paid time off in accordance with company policy
• Dynamic and collaborative work environment focused on innovation and excellence

TEL Staffing complies with regulations enforced by the EEOC. TEL Staffing is a drug‑free workplace. This position is Temp‑to‑Hire. No benefits offered during the Temp period.