Support Specialist - Emergency

Avel eCare; Sioux Falls (SD); On-site; USD 21,000 - 30,000; Full time

Job summary

Avel eCare in Sioux Falls, SD is seeking an experienced administrative professional to support the Emergency department. The role includes scheduling, data entry, password management, basic IT troubleshooting, and time/attendance tracking with minimal supervision.

You will also provide guidance to staff on clerical workflows, manage confidential credentialing information across states and hospitals, and assist with meetings, correspondence and interoffice communications to keep operations

Qualifications

• High School diploma or GED required.
• Business background and one year of Medical secretarial school preferred.
• Two or more years of secretarial experience in a similar work environment preferred.

Responsibilities

• Input data into various computer systems, databases and spreadsheets accurately and efficiently.
• Answer phones and perform video equipment checks per unit guidelines.
• Perform general secretarial duties including transcribing and editing communications, and distributing information.
• Assist with password setup and resetting for Emergency employees and use of single sign-on system.
• Troubleshoot IT issues, file IT tickets, and educate staff on IT processes.
• Coordinate and schedule meetings, prepare agendas, take minutes and follow up on action items.
• Assist with data gathering for quality improvement projects and support operational efficiency.
• Support time/attendance, supply ordering, equipment maintenance and employee file maintenance.
• Assist with internal and external customer service activities, including coordinating events.

Skills

Data entry

IT troubleshooting

Scheduling

Meetings

Password management

Time & attendance

Clerical software

Records management

Customer service

Education

High School Diploma or GED

Medical secretarial training

2+ years secretarial experience

Job description

General Hours of Work

3 - 12 hour shifts, day/night rotation; with weekend and holiday rotation

Exempt / Non-Exempt

Non-Exempt (Hourly)

Department

Emergency

Schedule

36 hours weekly - 0.9 FTE

Location

This position will be onsite in Sioux Falls, SD.

Summary

Performs complex secretarial duties and is responsible for the facilitation and specialized support of Avel Emergency. This includes scheduling, data entry management, password management, computer troubleshooting and time/attendance with minimal supervision. Also provides guidance to other staff regarding workflow and efficiency with clerical software functions. This includes maintaining highly confidential information necessary to credential and privilege Avel eCare practitioners in multiple states and hospitals.

Essential Functions

• Receives data and inputs information into various computer systems, databases, and spreadsheets as directed. Performs duties in an efficient, accurate and timely manner.
• Answering the phone and completing video equipment checks per unit specific guidelines.
• Performs generalized secretarial duties in an accurate and timely manner to include, but not be limited to: transposing handwritten or verbal communication to a typed format, edits all typing for typos and correct as necessary, makes copies of products as requested, collate, assemble, and distribute information as directed.
• Assists with password process for Emergency employees. This includes setting up initial passwords, assisting with contacting multiple internal and external Emergency sites for resetting password and entry of password info into the single sign on system.
• Assists with troubleshooting and problem solving of IT issues. This includes filing IT Tickets, following up on issues, education of other employees, working with individual site personnel, communicating with Avel IT personnel, etc.
• Distributes interoffice mail.
• Coordinates and schedules meetings as directed. This includes scheduling rooms, preparing agendas, providing minutes and follow up on issues identified during the meeting.
• Assist with data gathering and compiles results for quality improvement projects and efficiency projects, as well as any project that is assigned.
• Performs tasks, as directed by supervisor/manager/director, to assist in efficient operation of the Emergency units to include, but not be limited to the following: Time and Attendance, supply ordering and maintenance, equipment maintenance, scheduling requests and employee file maintenance.
• Assist with internal and external customer service activities, including planning and coordinating events, facilitating communication at Emergency sites, etc.

Education And/or Experience

• High School diploma or GED required.
• Business background and one year of Medical secretarial school preferred.
• Two or more years of secretarial experience in a similar work environment preferred.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, -Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel's virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow's most daunting challenges.

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare's telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you'll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel's experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration, and Innovation.

JOB CODE: 3834269