Support Specialist (Claims)

Trillium Health Resources; Fayetteville (AR); Remote; USD 35,000 - 42,000; Full time

Job summary

An established industry player is seeking a Support Specialist to join their Claims team. This role offers a unique opportunity to provide essential administrative support, ensuring the smooth operation of the Claims Department. You will assist in preparing training materials, managing correspondence, and tracking deadlines. The company values work-life balance and offers competitive benefits, including remote work flexibility. If you are passionate about making a difference in the community and have strong organizational and communication skills, this position is perfect for you.

Benefits

Health Insurance - No Premium

Flexible Spending Accounts

Paid Time Off (24 days)

12 Paid Holidays

401k with 5% Employer Match

Remote Work Option

Qualifications

• 1 year of experience in administrative support or equivalent education/experience.
• Ability to plan, organize, and review workflow.

Responsibilities

• Assist with developing program reports and ensure timely submission.
• Ensure all Claim Department procedures are current.
• Perform general clerical work and schedule events.

Skills

Administrative Support

Communication Skills

Organizational Skills

Office Practices

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Join to apply for the Support Specialist (Claims) role at Trillium Health Resources

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Join to apply for the Support Specialist (Claims) role at Trillium Health Resources

Trillium Health Resources provided pay range

This range is provided by Trillium Health Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$35,646.00/yr - $41,375.00/yr

Pay Plan Title: Support Specialist

Working Title: Support Specialist (Claims)

FLSA Status: Non-Exempt

Posting Salary Range: $35,646 - $41,375

Office Location: Remote within North Carolina.

Posting Details

Make an Impact

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium Health Resources is seeking a Support Specialist to join our Claims team. This position provides confidential administrative and specialist support to the Claims Department, including but not limited to, assisting with the preparation of departmental training, writing and sending various claims correspondences, and tracking various claims related deadlines. The ideal candidate for this position will have a thorough knowledge of general office practices, equipment and software packages. And the ability to plan, organize and review work, workflow and procedures. Excellent written and communication skills will help the candidate in this position succeed. If you are looking for a unique opportunity to make a tangible impact on the lives of others, apply today!

On a Typical Day, You Might

• Assist with developing daily, weekly, monthly, quarterly and annual program reports and ensure reports are submitted within assigned deadlines.
• Ensure all Claim Department Standard Operating Procedures are current.
• Perform general clerical work, schedule and make arrangements for events.
• Prepares AFPP’s for staff requisitions, department manuals, subscriptions, etc.
  
  

Employee Benefits

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• Typical working hours are 8:30am-5pm
• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer
  
  

Education

Qualifications:

High School Diploma or GED is required with one (1) year of experience, OR equivalent combination of education/experience.

Preferred Experience

Prefer experience in assisting a senior executive and four (4) years of clerical and office management experience.

License/Certification

Must have a valid driver’s license

Location:

Remote within North Carolina.

Must reside in NC to be considered for remote status.

Deadline for application: 5/13/2025 at 11:59 pm

Required

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume. Your resume must provide your level of education and detailed work experience, including:

• Employer Name
• Dates of service (month & year)
• Average number of hours worked per week
• Essential duties of the job as related to the position you’re applying for
• Education
• Degree type
• Date degree was awarded
• Institution
• Licensure/certification, if applicable
  
  

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate. All applicants will receive a final email when the recruitment cycle for the position has closed.

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.

The diversity of the communities we serve is reflected in our employees. Trillium Health Resources is an Equal Employment Opportunity (EEO) employer.

Trillium Health Resources is a drug-free workplace. Candidates are required to pass a drug test as a condition of employment.

#Innovation #Technology #Careers #NorthCarolina #BehavioralHealth

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