Support Specialist- Business Insurance

Marsh Agency; Yakima (WA); On-site; USD 41,000 - 77,000; Full time

Benefits offered by this job

Paid parental leave

Medical leave

401K plan

Wellbeing programs

Job summary

Marsh McLennan Agency in Yakima, WA is seeking a passionate customer service professional to develop and deliver outstanding insurance and risk management client service. You’ll work with our Business Insurance Client Management team to handle requests, issue certificates, and keep records up to date, while growing your skills in a supportive environment.

You’ll be part of a collaborative, client-focused team that values initiative, attention to detail, and integrity.

Qualifications

• Exceptional customer service and support mindset.
• Strong interpersonal skills and empathy.
• Detail-oriented with ability to manage multiple tasks.
• Adaptable to a changing insurance landscape.

Responsibilities

• Work with our Business Insurance Client Management team and carriers to handle incoming service requests. You are proactive and effective at corresponding with all parties.
• Manage and issue certificates of insurance: including the issuance of certificates for the Business Insurance book of business you are assigned.
• Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, and ordering insurance policies from carriers.
• Update customer information: keep accurate, up-to-date records on customers in our agency management system.
• Verify that certificate coverages match the coverages in the policies, and ensure certificates comply with state law.
• Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.
• Plus (the fine print): you’ll follow organization policies and procedures, sales and service standards and established workflows. You’ll ensure quality control through proper file documentation and maintenance. You’ll maintain confidentiality and be an all-around awesome member of our team.

Job description

The Job

Marsh Agency’s Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. If you’re new to the world of insurance or customer service, this position provides an excellent opportunity for you to sharpen your skills and develop in your career at Marsh Agency. We’ve created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success but you will need to supply the drive and desire to be an Marsh Agency professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

What You'll Be Doing

• Work with our Business Insurance Client Management team and carriers to handle incoming service requests. You are proactive and effective at corresponding with all parties.


• Manage and issue certificates of insurance: including the issuance of certificates for the Business Insurance book of business you are assigned.


• Account collaboration: including negotiating with insurance carriers, preparing presentation and proposal materials, and ordering insurance policies from carriers.


• Update customer information: keep accurate, up-to-date records on customers in our agency management system.


• Verify that certificate coverages match the coverages in the policies, and ensure certificates comply with state law.


• Customer service: ensure that you and your designated sales and service team provide effective and efficient customer service.


• Plus (the fine print): you’ll follow organization policies and procedures, sales and service standards and established workflows. You’ll ensure quality control through proper file documentation and maintenance. You’ll maintain confidentiality and be an all-around awesome member of our team.

Who We're Looking For

• You’re a client service advocate. You’re passionate about delivering an exceptional level of customer service and support.


• You’re ready to throw all stereotypes of “insurance” out the window and love your job.


• You’re smart. You understand business and people.


• You’re good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.


• You’re a team player. You maintain positive relationships with your colleagues—and you enjoy it.


• You’re that person everyone can depend on—to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.


• You love to learn. You’re earnest about improving and pursuing professional development.


• You can adapt—because our industry changes constantly and so do the needs of our clients. You’re good at staying on your toes.


• You’re ready for a meaningful change. No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)


• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

The Perks

We take pride in providing our colleagues with a competitive compensation package; we will honor all local and state salary thresholds. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. The salary range for this position is $41,200-$76,800/year. Additionally, this position may be eligible for performance-based incentives, annual profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings and other wellbeing programs. Decisions will be determined on a case‑based basis.

Who You Are Is Who We Are.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail]

#MMANW