Support Specialist

Medbridge; United States; Remote; USD 52,000 - 55,000; Full time

Job summary

A dynamic software company is seeking an enthusiastic Support Specialist to enhance customer experiences and provide technical support. This role involves managing inquiries from users and enterprise clients, collaborating with internal teams, and delivering solutions to ensure satisfaction. Preferred qualifications include 1-3 years of experience in customer service, particularly in SaaS, alongside excellent communication skills and adaptability. The compensation range is competitive, and the work environment emphasizes collaboration and expertise.

Qualifications

• 1-3 years of customer service experience, preferably in SaaS.
• Exceptional written and verbal communication skills.
• High emotional intelligence and ability to understand customer pain points.
• Detail-oriented mindset with high-quality standards.
• Intellectual curiosity and eagerness to learn.
• Proactive mindset with a team-oriented attitude.
• Strong troubleshooting skills preferred.
• Adaptability in dynamic environments.

Responsibilities

• Provide technical support to end-users and clients.
• Handle inbound calls and emails for support requests.
• Collaborate with teams to address client needs.
• Educate clients on product usage and features.
• Identify opportunities to improve client experiences.
• Document client feedback for product enhancements.

Skills

Customer service

Communication

Emotional intelligence

Detail-oriented

Proactivity

Teamwork

Troubleshooting

Adaptability

Job description

Join the team shaping the future of healthcare! Medbridge is a dynamic software company working with the country’s largest healthcare providers to build technology solutions helping patients get better faster, while decreasing the overall cost of care. Our Support team is growing and looking for an enthusiastic Support Specialist to join us!

We hire in the following states: AZ, CO, CA, FL, ID, GA, IL, NH, KS, MA, MI, MN, NC, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

Medbridge Support is vital to the success and health of this company. We are the advocates for our users and the gatekeepers for the rest of the organization. As a Support Specialist, you are the first point of contact for all individual subscribers, patients, and will also directly interact with many of our Enterprise clients as well.

Why work at Medbridge?

• We are mission driven. At Medbridge, our mission is clear - we want to help everyone move well, feel well, and live well.
• You’ll make an impact here. 300,000+ clinicians use our products daily, impacting millions of patients. In this role, you help create experiences that impact these important leaders.
• Our customers love Medbridge! We work with 9 of the top 10 Private Practice and hospital systems nationwide, and 6 of the top 10 home health organizations have a nearly 100% client retention rate and are continuing that work in 2026 and beyond.

In this role you will:

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.

What you will need to succeed:

• 1-3 years of customer-service experience, preferably in SaaS.
• Exceptional skills in written and verbal communication, organization, and prioritization.
• A high level of emotional intelligence. You are able to understand each customer’s pain points and are able to master the appropriate tone and pace for each client.
• A detail-oriented mindset. You live by high-quality standards and extreme attention to detail.
• Intellectual curiosity. You love to learn and are energized by understanding how things work, tackling the most difficult challenges, and finding the best solution.
• A bias toward proactive vs. reactive action.
• A track record of teamwork and dedication to the concept of “find a need, fill a need”.
• Prior experience troubleshooting technical issues strongly preferred.
• Adaptability and flexibility in the midst of rapidly and frequently changing priorities.
• Some exposure working with AI tools and prompt writing (nice to have)

Our Values:

Excellence

• We believe that excellence is never an accident. It’s the result of high intention, sincere effort, and intelligent execution.
• We are change-makers who push the boundaries of what is possible, continually reimagining patient care.
• We realize that our work impacts people’s health and demands that we hold ourselves to the highest possible standards.
• We know a good thing when we see it; when exceptional talent comes our way, we hire them and help them grow.
• We understand the value of time, and we give our best effort everyday because we have a day in which to give it.

Fortitude

• We embrace ambitious and challenging projects with confidence in our ability to achieve them together.
• We are courageous as we venture into the unknown.
• We persevere in the face of difficulties.
• We do not let perfection be the enemy of progress; we focus on taking the next best step forward.
• We take ownership of our mistakes and of our successes, and we learn from both.

Service

• We care deeply about our colleagues, customers, and patients, ensuring our work at Medbridge has a lasting impact.
• We take a multi-disciplinary, data-oriented approach to solving problems.
• We lead with confidence and humility, embracing a servant-leadership mindset as we support and challenge one another to reach our shared goals.
• We know that if we do great work, we help people live healthier lives.

Salary Range: $52K - $55K

At Medbridge, salary ranges are assigned to a job based on 3rd party salary benchmark surveys. Individual pay within this range is informed by the candidate's skills, capabilities and experience.

We embrace diversity and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. No matter your background, your orientation, your identity expression, or whatever else makes you unique, if you want to raise the bar and join an amazing team of passionate people, then we'd love to work alongside you at Medbridge.

Now it’s your turn. If you liked what you’ve read and think Medbridge would be a great career choice for you, apply now and our Talent Acquisition team will follow up with you shortly after.