Support Specialist

Mychangepoint; Show Low (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Mychangepoint is seeking a Support Specialist to organize the business office operations, performing data entry, administrative and reception tasks. The role supports clinical documentation, case management, and coordination with the Medical Department for compliance and reporting, including telemedicine-related duties.

The position requires liaising between ChangePoint, HCIC and outside providers, assisting Medical Staff during appointments, monitoring vital signs, and ensuring timely

Qualifications

• High school diploma or GED required.
• Arizona driver license required.
• Clerical training or experience preferred.

Responsibilities

• Greet clients at check in and verify address/phone.
• Schedule follow-up appointments at check-out.
• Keep reception area clean and organized.
• Handle incoming calls and messages promptly and professionally.
• Assist walk-ins and referrals.
• Coordinate care between PCPs, ChangePoint and Medical Staff, including telemedicine duties.

Skills

Fluent English

Prioritize workload

Analytical/Problem-solving

Phone courtesy

Customer service

Crisis management

Education

High school diploma/GED

Job description

LINES OF AUTHORITY: This position issupervised by the Office Manager and in conjunction with the Program Director.

POSITIONSUMMARY: The Support Specialist's purpose is to organize all functionsassociated with the operations of the business office, utilizing skills incomputer entry and administrative and reception duties. Is expected, as needed,to meet all standards for clinical documentation, complete case management asneeded, assist the Medical Department in compliance reports and monitoring, andliaison between ChangePoint, HCIC, and outside service providers. Also required as needed, to assist theMedical Staff during Medical Officer and patient appointment, whether in personor via Telemedicine, by monitoring vital signs and performing all necessarytracking and coordination between Medical Officer and the patient.

PRINCIPLE DUTIES/RESPONSIBILITIES:

• 1.Adhere to personnel policy and comply with agency requirements forethical
• and professional behavior.
• 2. Greet clients at check in. Verify address and phone are correct.
• 3. Schedule follow up appointments at check out.
• 4. Keep reception area clean and sanitized.
• 5.Maintain an organized, efficient running front office.
• 6.Ensure that incoming calls and messages are handled promptly and
• professionally.
• 7.Assist walk-ins and referrals.
• 8.Responsible for typing, copying, faxing, mailing and filing of confidentialand
• non-confidential information.
• 9. Responsible for filing and/or scanning into HMS all Medical andOutpatient labs
• and other agencydocuments.
• 10.Responsible for doing pre-authorizations and working with insurance companiesas needed.
• 11. Protect patient confidentiality and personalrights.
• 12. Take and record vitals asneeded.
• 13.Handle Coordination of Care between PCP's and ChangePoint.
• 14. Keeps clear, concise and accurate records andperform clinical activity and
• required clinical documentation accordingto policy and procedures.
• 15.Track clients that are in need of labs and other medical tracking andwork with
• team in arranging for services tobe performed in a timely manner.
• 16. Establish and maintain a working relationshipwith personnel and resources;
• act as a liaison with otherservice providers and ChangePoint staff to assist in
• coordinating patient care.
• 17. Coordinateall refill requests for Medical Officers.
• 18. Duties are part of Telemedresponsibilities.
• Assurethat the telemed equipment is on and the volume is adjusted
• appropriately.
• Assurethe door to the telemed room is closed to assure confidentiality.
• Actas the liaison between the support staff and the provider. Discusses
• the dailyschedule with the Medical Officer, including all cancellations,
• reschedules, no shows, crisis, and other various schedule changes.
• Staffing must take place to assure thattime and duration of servicesmatch between the Vitals/TelemedMedical Department Assistant and the provider.
• Withdirection from the Medical Officer, assists the patient to the office.
• Assurethat the telemedicine consent form has been signed.
• Introducethe first time patient to the telemed procedure.
• Focusthe camera towards the patient and their support (if present).
• Documentvisit concurrently.
• Obtainsthe following and document within HMS.
• oAssure smoking information has been entered.
• oTakeall necessary steps when an appointment is missed by a patient including acall, letter, and informing the Assigned Clinician.
• oDisseminateCSPMP's as needed
• oCoordinateall duties with the other Telemed/Vitals Medical Assistant(s).
• Assistin coordination of all Prior Authorizations.
• Completethe Psychotropic Informed Consent. TheMedical Officer will provide the medication names and target symptoms whencreating the electronic prescription.Consent must be obtained for each medication prescribed byChangePoint. Initials and Signature areobtained at the top of the informed consent and initials must then be added forevery medication listed in the lower portion of the screen.
• Atthe direction of the Medical Officer, assist the patient in rescheduling theirnext appointment.
• Ensurethat incoming calls and messages are handled promptly and professionally.
• 19. Be a positive and activesupport of the company, the patient and co-workers.
• 20. Must participate in quality management andquality improvement activities.
• 21. Promotesquality and safety to help maintain a safe and pleasant work
• environment, follows safetyregulations, and actively contributes towards a
• 22. This position requirespositive and active support of the company, the
• customer and the co-worker.
• 23. Performs other duties as assigned by the OfficeManager and/or

PRIMARY CONTACTS:

• Frequentinteraction with personnel and customers.
• Frequent interaction with HCIC and insurancecompanies for authorizations.
• Interface as needed with Medical Officers andother clinical teams' members.
• Collaboration, as appropriate, with othercommunity resources/referral agencies, with the patients' consent.

POSITION REQUISITES:

Qualifications And Experience

Required:

• High schooldiploma/GED.
• ValidArizona Driver's License.
• Combinationof clerical training and experience equivalent to at least one year.
• Complywith a Drug Free workplace.

Preferred:

• Experienceor training in clinical records management, clerical or office duties.

Skills/Abilities

Required:

• Fluent inEnglish both verbally and in writing.
• Literate.
• Able toprioritize own workload, expedite and organize flow of front office work.
• Able towork in crisis-oriented work environment and to effectively employ
• analytical and problem-solving skills.
• Phonecourtesy and customer service skills.

WORKING CONDITIONS:

Physical Requirements

• Sittingfor extended periods of time at a desk/computer; less frequently, walking,
• liftingand reaching.
• Visual capacity necessary to fulfilldocumentation, responsibilities of job.
• Able to hear ordinary conversation andphone communications.

Emotional Capabilities

• Able to work in a setting where therewill be customers who are emotionally
• distressed,in crisis.

Equipment Operation

• Able to correctly use office equipment (e.g.: calculator, copier,
• PC/word processor) and trouble shoot common office equipment problems.
• Able to employ multi-line telephonesystem.

Environmental Conditions

• Air conditioned and/or heated officesetting.
• Area may be noisy or congested withpeople on occasion.

Accommodation(s)

• Will accommodate as appropriate andreasonable.

CONFIDENTIALITY LEVEL:

I understand that State and Federal Lawsstrictly prohibit unauthorized access, use, modification, disclosure, or destructionof confidential, sensitive or protected health