Support Specialist

Oakland Community Health Network; Pontiac (MI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid work schedule

Equal opportunity employer

Diversity and inclusion

Job summary

Oakland Community Health Network is seeking a Support Specialist in Pontiac, MI to provide clerical and technical support for the Clinical Team. The role involves processing reports, maintaining records, and performing clerical functions essential to team operations.

The ideal candidate will have proficiency in Word, Excel, Power Bi, and PowerPoint, and must have at least four years of relevant experience. A high school diploma or GED is required. Hybrid work options are available.

Qualifications

• Minimum of four years related clerical or technical support experience.
• Related coursework at a business school, college or university may substitute for up to two years’ experience.

Responsibilities

• Provide clerical, data, and technical support to Team Manager and department.
• Process and mail department reports and documents.
• Establish and maintain administrative procedures and records.
• Conduct research for Team Manager and prepare for accreditation audits.
• Proofread materials for inaccuracies.

Skills

Proficiency with Word, Excel, Power Bi, PowerPoint

Interpersonal skills

Oral and written communication skills

Ability to handle complex assignments

Organizational skills

Education

High School Diploma or GED

Tools

Word

Excel

Power Bi

PowerPoint

Job description

The Support Specialist role is to provide clerical, data, and information related technical support to Team Manager/Department Director and members of the assigned team.

Note: This position supports our Clinical Team in our Resource and Crisis Center in Pontiac, MI.

Essential Functions

• Process and mail all department reports and documents as required.
• Establish and maintain administrative procedures, files, and records for respective team.
• Perform necessary functions for Team meetings and other assigned workgroups/committees.
• Perform necessary functions for Advisory Committee meetings. Some of those functions include mailing out packets, arranging for transportation, taking minutes, etc.
• Answer phones and respond to general inquiries regarding departmental policies and procedures.
• Updates information as required and needed in ODIN.
• Serve as backup to other Support Specialists and Administrative Assistants.
• Perform complex clerical assignments such as developing forms, establishing, and maintaining appropriate databases, and preparing PowerPoint presentations.
• Conduct research as required for Team Manager/Department Director and team members.
• Develop new and special report formats as required.
• Work with team members to collect data and prepare for accreditation audits. May result in the need to compile data and prepare reports.
• Produce routine documents and reports as needed.
• Proofread materials for inaccuracies and errors. Make corrections or returns to appropriate person to make corrections.
• Maintain email and other communication with OCHN provider network as directed.
• Make electronic copies of departmental files, records, and correspondence.
• Answer routine inquiries by email, phone or in person.
• Releases departmental information according to standardized departmental procedures. Refers unusual requests to supervisor.
• May be responsible for meetings and coordination and set up.
• Additional duties as assigned.

Job Requirements and Qualifications

Education

• High School Diploma or GED.

Experience Requirements

• Minimum of four (4) years related clerical or technical support experience. Related coursework at a business school, college or university may be substituted for up to two (2) years’ experience.

Job Specific Competencies/Skills

• Demonstrated high level of proficiency with Word, Excel, Power Bi, PowerPoint, and other relevant software programs.
• Demonstrated high level of interpersonal skills both in direct personal interactions and on the telephone.
• Demonstrated high level of oral and written communication skills.
• Demonstrated ability to handle a high volume of relatively complex assignments accurately and timely.
• Demonstrated organizational skills needed to establish office procedures and maintain files and records.
• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.

Oakland Community Health Network’s Core Competencies

• Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
• Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
• Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
• Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
• Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)

Additional Information

• Must have available means of transportation to and from OCHN and for required offsite meetings or site visits.
• Must be available for meetings and events which may occur outside of standard office hours.
• Work performed primarily in an office environment.
• Hybrid (onsite/remote) work schedule available.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We are proud to be an equal opportunity employer that embraces and encourages our employees' differences. This includes (but is not limited to) ability, age, color, family type, gender expression and identity, individual expression, medical conditions, national origin, pregnancy, race, religion, sexual orientation, veteran status, and all other diverse and wonderful characteristics.