SUPPORT SERVICES TECHNICIAN I

Expedient Technology Solutions; Lebanon (OH); Presencial; USD 90.000 - 110.000; Jornada completa

Descripción de la vacante

Expedient Technology Solutions is seeking an IT/Systems role to support and maintain critical infrastructure across County departments in Ohio. The position emphasizes security, reliability, and operational readiness of mission-critical systems, with on-call responsibilities and field support as needed.

The ideal candidate will have experience in secure environments, incident response, and technology deployment coordination for multiple county entities, along with cloud and networking expertise.

Formación

• Experience supporting or managing systems used in secure environments (e.g., Board of Elections, Courts, Sheriff’s Office/Jail).
• Minimum of 2+ years of progressively responsible experience in critical infrastructure or IT management.
• Certifications in emergency management, incident command (IC/NIMS), or public safety communications are a plus.
• Knowledge of public safety operations, emergency response protocols, and crisis management.
• Ability to lead during high‑pressure situations and make sound decisions in dynamic environments.
• Incidence Response Essentials training is desired.

Responsabilidades

• Participate in the Incident Response Team and may be on call 24/7 or in rotation.
• Provide technology support and deployment coordination for County Departments.
• Identify and evaluate new technologies to improve service delivery and efficiency.
• Maintain and troubleshoot secure systems and related hardware/software across departments.

Conocimientos

Incident Response

Cybersecurity

Cloud computing

Networking

Public safety operations

Decision making under pressure

Herramientas

AWS

Azure

RoIP

VoIP

PCoIP

SAN

Virtualization

Descripción del empleo

Supports and maintains the technology for Various departments throughout the County. This role ensures the reliability, security, and operational readiness of mission-critical systems. Supports all County and State departments, installs and troubleshoots various software and hardware systems.

Essential Duties and Responsibilities

1. Must maintain the ability to participate in the Incident Response Team.
   • May be on call 24/7 and/or participate in a rotation.
   • Carry’s employer issued cellular phone for recall purposes.
   • Obtain and maintain required skills.
   • Work nontraditional schedule as required support Incident Response Team assignments.
2. Identify and evaluate new technologies that can enhance service delivery, improve efficiency, and support evolving partner needs.
3. Provide technology support and deployment coordination for the various County Departments
4. Obtain and maintain required skills.

Desired Qualifications

Education

• Experience supporting or managing systems used in secure environments, e.g., Board of Elections, Courts, Sheriff’s Office/Jail.
• Experience:
• Minimum of 2+ years of progressively responsible experience in critical infrastructure, IT management, or a related field.
• Additional certifications in emergency management, incident command (e.g., IC/NIMS), or public safety communications are a plus.
• Knowledge of public safety operations, emergency response protocols, and crisis management.
• Ability to lead during high‑pressure situations and make sound decisions in dynamic environments.
• Incident Response (IR) Essentials training

Position Specific Requirements, Certifications & Qualifications

(* indicates developed after employment)

• *Continuity of Operations (COOP) plan development and execution.
• *Professional Development Academy program graduate.
• *Achieve and maintain CJIS required reoccurring training.
• *FCC Amateur Radio Service Technician License – Required for Incident Response Team

Knowledge Areas

• Security – Knowledge of equipment, policies, procedures, and strategies to support local, state, or national security operations for the protection of people, data, property, and institutions.
• Hands‑on experience with cloud computing platforms (e.g., AWS, Azure).
• Understanding of cybersecurity frameworks, risk management, and compliance standards.

Technical Skills & Experience

• Understanding of networking, server administration, cybersecurity, cloud services and related IT domains.
• Understanding of:
  • Microsoft operating systems
  • Storage Area Networks (SAN)
  • Virtualization/consolidation systems
  • Wireless protocols and managed systems operations
  • Development and desktop engineering
• Proficiency with:
  • Radio over IP (RoIP), Voice over IP (VoIP), PC over IP (PCoIP)
• Programming: Writing configurations for various systems and applications.
• Operation and maintenance of electronic systems and test equipment (desktop, mobile, laptop, handheld, communications).

Project & Operational Management

• Proactively identify areas requiring attention, maintenance, or improvement.

Work Environment

• Standard office setting with occasional travel to other County facilities.
• May work in field conditions for site maintenance or Emergency Operations Center (EOC/EMA) support.

Hazardous Conditions

The employee may be required to work in or around:

1. High/low voltage systems (color distinction required)
2. Floor/wall openings, open‑sided floors, platforms, and stairs
3. Fixed industrial stairs
4. Electrical wiring
5. Flammable or combustible materials
6. LP gas, propane, gasoline, and corrosive substances
7. Personal protective equipment (PPE)
8. Fall protection systems
9. Lockout/tagout procedures
10. Hand and power tools (safe use and guarding)
11. Telecommunications centers and field operations
12. Temperature extremes (indoor/outdoor, data centers, equipment rooms)
13. Ground ladders and rooftops

Core Department Responsibilities

1. General Requirements
   • Demonstrates regular and predictable attendance.
   • Maintains a valid Ohio driver’s license.
   • Ability to drive County vehicles (cars, vans, trucks) to sites to troubleshoot problems at remote locations including backing vehicles.
   • May require occasional evening or weekend work for system maintenance or emergencies.
   • Performs other job‑related duties as required by supervisor.
2. Technical & Operational Skills
   • Interacting with computers: using hardware/software to program, write/load software, set up functions, enter data, or process information.
   • Installation: analyzing and configuring equipment, machines, wiring, or programs to meet specifications.
   • Technology design: generating or adapting equipment and technology to serve user needs.
   • Operations analysis: analyzing needs and product requirements to implement projects from design to operation.
   • Maintains numerous reports associated with applications and systems.
   • Provides instructions for proper usage and operation of applications and systems.
   • Works with other Technology Services Units to carry out the department’s missions.
   • Knowledge of inspection/testing techniques, safety practices, telephony systems, and related equipment maintenance.
3. Communication & Interpersonal Skills
   • Communicating with supervisors, peers, or subordinates via phone, email, or in person.
   • Writing: communicating effectively in writing for the intended audience.
   • Oral expression and comprehension: clearly conveying and understanding spoken information.
   • Written comprehension: reading and understanding written information.
   • Active listening: giving full attention, asking questions, and understanding others.
   • Ability to communicate technical information clearly to non‑technical users.
   • Provide consultation and advice to others on technical, systems, or process‑related topics.
   • Provide customer service: handle user concerns/issues, offer solutions, and follow up to ensure resolution.
4. Cognitive & Analytical Skills
   • Critical thinking: using logic and reasoning to evaluate solutions.
   • Deductive reasoning: applying general rules to specific problems.
   • Making decisions and solving problems: analyzing information and choosing the best solution.
   • Ability to: deal with problems involving many variables; work independently or collaboratively; interpret detailed instructions; maintain accurate records.
5. Documentation & Reporting
   • Documenting/recording information: entering, transcribing, storing, or maintaining data in written or electronic form.
   • Ensures confidentiality of program and report data, as required by law.
6. Equipment & Inventory
   • Operates general office and radio equipment.
   • Assists in inventory and invoicing department equipment and supplies in support of department functions.
7. Physical & Environmental Demands
   • Prolonged periods of sitting, standing, and working at a computer.
   • Works from step ladders up to 10 feet for up to 60 minutes at a time.
   • Lifts to 50 pounds in/out of vehicles for up to 10 minutes in all weather.
   • Exposed to various weather and hazardous driving conditions.
   • Works near firearms in support of Law Enforcement Officers.
   • Works in or around crowds.
   • Has contact with potentially violent or emotionally distraught individuals.

Disclaimer: This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.