Support Services Technician

Corewell Health; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-demand Pay (Payactiv)

Discounts directory

Identity theft protection (optional)

Retirement options with company match

Job summary

Corewell Health is seeking a Support Services Technician to support Environmental Services, Nutrition Services, Reception, Patient Transport, and Supply Chain across multiple locations in Grand Rapids. You will help maintain a safe, clean, and welcoming environment and collaborate with care teams to enhance patient experience.

The role emphasizes adaptability, teamwork, and a patient-centered approach within a large health system.

Qualifications

• High School Diploma or Equivalent.
• 1 year of relevant experience in Customer service or related field.

Responsibilities

• Refer to the job description of the role being performed and use associated technology.
• Communicate effectively with hospital staff, visitors, and patients to ensure high-level customer service and care.
• Greet and assist visitors, staff, and patients in finding their destination within the hospital.
• Complete special projects as directed.

Skills

Customer service

Education

High School Diploma

Job description

Job Summary

You can make a difference in patients' lives as a Support Services Technician with Corewell Health. Showcase your adaptability and versatility by working in multiple locations and departments including Environmental Services, Nutrition Services, Reception, Patient Transport, and Supply Chain. Communication and collaboration with other team members are essential to ensure continuity of service and help foster a positive work environment.

Essential Functions

• Refer to the job description of the role being performed, including using the associated technology.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for for our patients/residents. This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
• Greets, communicates with and assists visitors, staff and/or patients in navigating through the hospital to reach their destination.
• Completes special projects as assigned, with specific direction.

Qualifications

Required

• High School Diploma or Equivalent
• 1 year of relevant experience Customer service and/or other related experience.

Preferred

• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days preferred Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days preferred
• CRT-Accredited Food Handler - ANSI National Accreditation Board ANSI National Accreditation Board 90 Days preferred And
• CRT-Accredited Food Allergy Certificate - ANSI National Accreditation Board ANSI National Accreditation Board 90 Days preferred And
• CRT-Accredited Food Protection Manager, CFP - ANSI National Accreditation Board ANSI National Accreditation Board 90 Days preferred Or

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Blodgett Hospital - 1840 Wealthy St SE- Grand Rapids

Department Name

Hospitality Svcs Blodgett - Grand Rapids Hosp

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

7:00 a.m. - 3:30 p.m.

Days Worked

Variable

Weekend Frequency

Every other weekend

Corewell Health Workplace Safety and Equal Opportunity

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.