Support Services Supervisor

LCA Lab. Corp. of America; Wayne (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

STD/LTD

401(k)

PTO or FTO

Tuition reimbursement

Employee stock purchase plan

Job summary

Labcorp in Wayne, NJ is seeking a Support Services Supervisor to lead non-technical staff in the Accessioning and Phlebotomist departments. The role ensures staffing coverage, trains personnel, and drives process improvements in a fast-paced clinical laboratory environment.

Typical schedule: Monday–Friday with 5:00pm–5:00am availability; additional days/hours may be required. Candidates should have a high school diploma or GED with 3+ years in a clinical lab; an Associate degree and prior

Qualifications

• High school diploma or GED or equivalent with 3+ years in clinical laboratory environment.
• Associates degree preferred with supervisory or leadership experience.
• Excellent communication skills, both written and verbal, and attention to detail.

Responsibilities

• Supervise the day to day operations of the non-technical staff for the Accessioning and Phlebotomist departments
• Assist with preparation of laboratory specimens for analysis and testing
• Directly supervise, train, and mentor non-technical personnel of the department
• Monitor daily workflow in the lab and schedule adequate coverage
• Responsible for ensuring all shifts in the department are properly staffed
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Prepare and maintain Quality Assurance records and documents
• Meet regularly with direct reports to provide coaching and feedback for their development
• Responsible for administering and managing policies and procedures

Skills

Strong communication

Attention to detail

Supervisory/leadership

Time management

Microsoft Office

Education

High school diploma or GED

Associates degree

Tools

Microsoft Office

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care.

Labcorp is seeking a Support Services Supervisor to join our team in Wayne, NJ. Work Schedule: Monday – Friday availability between 5:00pm-5:00am, additional days and hours may be required

Job Responsibilities:

• Supervise the day to day operations of the non-technical staff for the Accessioning and Phlebotomist departments
• Assist with preparation of laboratory specimens for analysis and testing
• Directly supervise, train, and mentor non-technical personnel of the department
• Monitor daily workflow in the lab and schedule adequate coverage
• Responsible for ensuring all shifts in the department are properly staffed
• Research and resolve any production errors while escalating when necessary
• Engage in continuous process and service level improvements
• Perform quality assurance checks to ensure efficiency and accuracy
• Prepare and maintain Quality Assurance records and documents
• Meet regularly with direct reports to provide coaching and feedback for their development
• Responsible for administering and managing policies and procedures

Minimum Qualification:

• High school diploma or GED or equivalent 3 years or more experience in clinical laboratory environment

Preferred Qualifications:

• Associates degree 1 year or more supervisory or leadership experience
• Current or prior Labcorp experience

Job Standards:

• Strong computer skills and working knowledge of Microsoft Office
• Excellent communication skills; both written and verbal
• High level of attention to detail with strong organizational and prioritization skills
• Strong critical thinking skills with the ability to make decisions in a fast paced environment
• Ability to handle the physical requirements of the position
• Familiarity with laboratory operations as well as policies and procedures
• Able to pass a standardized color blindness test

Salary Range:

$55,000 - $75,000 per year

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data

Benefits:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Equal Opportunity Employer:

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.