Support Services Supervisor

Cushman & Wakefield; Eddyville (IA); On-site; USD 74,000 - 87,000; Full time

Benefits offered by this job

Weekly pay

Benefits day one

Advancement opportunities

Training

Safety wear

Job summary

Cushman & Wakefield is seeking a Support Services Supervisor in Eddyville, IA. This role leads sanitation, cleaning, and maintenance operations, ensuring customer satisfaction and safety.

The position requires strong leadership within an industrial setting and collaboration with the HR department to hire and develop staff. Benefits include weekly pay, comprehensive first-day benefits, and opportunities for advancement.

Qualifications

• Minimum 5 years' experience in an industrial setting.
• Good facilitator skills and strong computer skills.
• Interpersonal skills with ability to work with all levels of the organization.
• Ability to lead work within cross-functional teams.

Responsibilities

• Evaluate the work of those under and make recommendations on ways to improve.
• Evaluate processes and visit with employees on ways to improve processes.
• Visit with customers regarding issues in the areas under this Supervisor and how issues can be resolved.
• Completing inspections and Master Cleaning Schedules electronically.
• Prioritize/Schedule/Plan sanitation work.
• Communicate schedules to the teams.
• Meet with customer on regularly scheduled intervals, and as needed for emergencies, to assess customer needs, define team/employee performance levels and ensure customer satisfaction for assigned areas.
• Ensure safety of employees and company/customer property, to the greatest degree possible in the field.
• Assist with interviews for potential employees; make hiring recommendations to HR department.
• Conduct employee performance reviews.
• Assist employees with setting immediate work goals and career path goals.
• Disciplinary actions as needed.
• Maintain documentation for any employee issues that arise.
• Keep HR apprised of any potential issues in this area.
• Review and approve time-off requests.
• Appropriately schedule employee time off to ensure proper manpower levels.
• Inform employees of any denials of time off and explain reasoning to them.
• Ensure tour readiness, including schedules, customer needs, manpower etc.
• Address all team issues and take appropriate action.
• Be a continual resource to the teams.
• Maintain direct on-going communication with other company supervisors to ensure smooth workflow processes.
• Assist in the development of long-range planning in assist of the company’s goals and objectives
• Accept feedback from others, set goals to improve performance based upon this feedback.
• Inspires and motivates others to perform well.
• Exhibit objectivity and openness to others’ views.
• Take care of time off requests
• Continually look for work improvement processes, i.e., finding better, more efficient ways to achieve work goals and budgeting.
• Hands-on assistance when short on manpower
• Continually look for cost savings for the customer and company.
• Promote company functions and activities.
• Promote teamwork and unity within the company.
• Maintain confidentiality for C&W Services and customers of all work-related issues and plans.
• Assist with maintaining company property, and securing same, i.e., tools, vehicles, break rooms etc.
• Other duties and responsibilities as assigned by company and customer.

Skills

5 years experience

Facilitation

Computer skills

Interpersonal skills

Cross-functional leadership

Job description

Job Title

Job TitleSupport Services Supervisor

Job Description Summary

Job Description

Support Services Supervisor

Who Are We? C&W Services is the industry leader in cutting-edge maintenance and janitorial programs for facilities ranging corporate office portfolios and manufacturing plants to large public venues—keeping our client’s facility running smoothly all the time.

What’s The Job?

Title: Support Services Supervisor Location: Eddyville, Ia Salary: up to $87,360/yr. (DOE) Hours: Monday - Thursday 6am-4:30pm

What’s in it for me?

• Weekly pay on Fridays.
• Comprehensive benefits day one, including Employee Perks and Daily Pay Program.
• Advancement opportunities.
• Training to work in a cutting-edge facility.
• Company provided safety apparel and uniforms.

What Will I Be Doing?

Here are just a few things you can expect to do daily:

• Evaluate the work of those under and make recommendations on ways to improve.
• Evaluate processes and visit with employees on ways to improve processes.
• Visit with customers regarding issues in the areas under this Supervisor and how issues can be resolved.
• Completing inspections and Master Cleaning Schedules electronically.
• Prioritize/Schedule/Plan sanitation work.
• Communicate schedules to the teams.
• Meet with customer on regularly scheduled intervals, and as needed for emergencies, to assess customer needs, define team/employee performance levels and ensure customer satisfaction for assigned areas.
• Ensure safety of employees and company/customer property, to the greatest degree possible in the field.
• Assist with interviews for potential employees; make hiring recommendations to HR department.
• Conduct employee performance reviews.
• Assist employees with setting immediate work goals and career path goals.
• Disciplinary actions as needed.
• Maintain documentation for any employee issues that arise.
• Keep HR apprised of any potential issues in this area.
• Review and approve time-off requests.
• Appropriately schedule employee time off to ensure proper manpower levels.
• Inform employees of any denials of time off and explain reasoning to them.
• Ensure tour readiness, including schedules, customer needs, manpower etc.
• Address all team issues and take appropriate action.
• Be a continual resource to the teams.
• Maintain direct on-going communication with other company supervisors to ensure smooth workflow processes.
• Assist in the development of long-range planning in assist of the company’s goals and objectives
• Accept feedback from others, set goals to improve performance based upon this feedback.
• Inspires and motivates others to perform well.
• Exhibit objectivity and openness to others’ views.
• Take care of time off requests
• Continually look for work improvement processes, i.e., finding better, more efficient ways to achieve work goals and budgeting.
• Hands-on assistance when short on manpower
• Continually look for cost savings for the customer and company.
• Promote company functions and activities.
• Promote teamwork and unity within the company.
• Maintain confidentiality for C&W Services and customers of all work-related issues and plans.
• Assist with maintaining company property, and securing same, i.e., tools, vehicles, break rooms etc.
• Other duties and responsibilities as assigned by company and customer.

Experience: Must possess a minimum of 5 years' experience in an industrial setting

Additional Skills: Good facilitator skills and strong computer skills.

Interpersonal skills with the ability to effectively work with all levels of the organization.

Ability to lead work within cross-functional teams.

What are the physical demands of the role?

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The ability to observe details at close range (within a few feet of the observer).
• Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
• Manual Dexterity — The ability to quickly grasp, manipulate, or assemble objects.
• Substantial lifting (up to 50 pounds) is required
• Ability to move for extended or continuous periods of time
• Ability to ascend and descend staircases, ladders, and/or step stools
• Ability to operate applicable hand tools, power tools, and equipment
• Ability to operate forklifts or other vehicles in a safe manner
• Ability to wear a respirator while performing job duties
• Communication/ Expression —The ability to communicate information and ideas so others will understand.
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

What is the work environment?

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Reasonable accommodation may be made to enable employees with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; risk of electrical shock and vibration.
• The employee is occasionally exposed to extreme heat and extreme cold, wet and/or humid conditions.
• The noise level in the work environment is usually very loud.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 74,256.00 - $87,360.00 C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail].

Please refer to the job title and job location when you contact us.

INCO: “C&W Services” About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com