Support Services Specialist

Veterans Benefits Administration; Winston-Salem (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Veterans Benefits Administration is seeking a qualified candidate for a Federal Support Services role within the Support Services Division at a VA Regional Office. The incumbent will manage facilities, property, and government vehicle operations, serving as an alternate PIV coordinator and handling various administrative duties under supervision.

Applicants must meet Time-In-Grade and specialized experience requirements; graduate education in public administration or related fields is

Qualifications

• One year of specialized experience equivalent to at least the next lower grade GS-05, in the normal line of progression.
• Experience planning, organizing, and coordinating work across diverse activities.
• Ability to gain cooperation and coordinate the work of others; strong oral and written communication.

Skills

Data gathering

Analysis

Planning

Coordination

Oral communication

Written communication

Organization

Education

Graduate studies in public administration or related field

Job description

This position is located in the Support Services Division (SSD) at a VA Regional Office (RO). The incumbent performs facilities management, property management, government vehicle management, serves as the alternate PIV coordinator and other administrative operations, under the supervision of the Supervisory Support Services Specialist and/ or the Chief, Support Services Division.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 08/31/2026.

Time-In-Grade Requirement

Applicants who are current Federal employees must meet the time-in-grade requirements. GS-07 grade level you must have served 52 weeks at the GS-05 grade level. GS-09 grade level you must have served 52 weeks at the GS-07 grade level. If you are a current VA employee requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-9 (or higher) and the promotion potential of your current position must be at least none. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Individual Occupational Requirement

This position does have an Individual Occupational Requirement (IOR) that must be met in addition to the Time-In-Grade and regular specialized experience qualifications. To qualify for this position, you must have the specialized experience listed below:

Specialized Experience (for positions above GS-05)

One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications.

Examples of qualifying specialized experience include

• Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures.
• Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization.
• Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc.
• Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization.
• Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc.

Graduate Education

OR Graduate Education: Major study -- public administration, business administration, industrial engineering, industrial management, or other administrative or management fields related to the position to be filled. For some positions in this series graduate education may not provide the knowledge and skills needed to perform the duties of the position. Specialized experience may be required for such positions. One full academic year of graduate-level education is creditable for GS-7; and 2 years or a master's or equivalent graduate degree is creditable for GS-9.

Minimum Qualification Requirement

You may qualify based on your experience and/or education as described below:

GS-07 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: data gathering; applying knowledge of standardized processes and procedures to complete assignments, identifying problems from collected data and selecting solutions from alternatives in guidelines and precedent cases;

GS-09 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: experience assisting with the facility, equipment, and/or service operation design projects; assisting with analyzing and assessing the efficiency and effectiveness of various administrative programs, functions and systems, giving oral and written presentations; Combining Education & Experience: If you do not fully meet the length of experience and education descri