Support Services Specialist

USPTO; San Jose (CA); On-site; USD 68,000 - 104,000; Full time

Job summary

The U.S. Patent and Trademark Office (USPTO) in San Jose, CA or Dallas, TX seeks an organized operations coordinator to support a regional office.

You will manage facilities, administrative services, asset inventory, visitor access, mailroom operations, and special projects, with on-site work and selective telework per policy. This role offers direct impact on daily regional operations and requires strong coordination skills.

Qualifications

• One full year (52 weeks) of specialized experience equivalent to GS-11 in the Federal service.
• Experience planning and coordinating regional meetings, conferences and facility support activities.
• Experience issuing and activating PIV cards and vetting visitors in controlled spaces.
• Experience coordinating asset management, including inventory, tracking and disposal of government-owned property.
• Experience making recommendations and developing process improvements and automation tools.

Responsibilities

• Plan and coordinate regional meetings, conferences and facility activities.
• Issue and activate PIV cards and vet visitors for controlled spaces.
• Coordinate asset management including inventory, tracking and disposal.
• Oversee daily mailroom and distribution operations for the regional office.
• Serve as regional point of contact for printing and reproduction requests (signage, materials).
• Implement policies and program guidance for administrative services.
• Conduct special studies and cross-functional projects.

Skills

Organizational skills

Detail-oriented

Facilities coordination

Administrative coordination

Asset management

Visitor access

Mailroom operations

Special projects

Job description

This vacancy is available in two locations: San Jose, California, and Dallas, Texas.

Support the operations that keep a regional office running smoothly. If you’re organized, detail-oriented, and ready to coordinate facilities, administrative services, asset management, visitor access, mailroom operations, and special projects, this role offers the opportunity to make a direct impact on daily regional office operations.

This position is located in the U.S. Patent and Trademark Office (USPTO), Office of the Chief Administrative Officer (OCAO), Office of Administrative Services (OAS). The OCAO provides leadership, policies, programs, services and systems necessary to meet the administrative support needs of the USPTO workforce. The OAS is responsible for administering a broad range of administrative and USPTO employee support services.

Telework

The physical worksite for this position is located in San Jose, CA or Dallas, TX. Presence at the physical worksite is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year.

Duties

This position is right for you if:

• You are eager to plan and coordinate regional meetings, conferences and facility activities.
• You value the importance of issuing and activating PIV cards and vetting of visitors into controlled spaces.
• You enjoy coordinating an asset management program, including receipt, inventory, tracking and disposal of government-owned property.
• You enjoy providing oversight of daily mailroom and distribution operations for the regional office.
• You are excited to serve as the regional point of contact for printing and reproduction requests covering signage, correspondence, briefing materials and publications.
• You are interested in implementing policies, procedures and program guidance for administrative services at the regional office.
• You are inspired by conducting special studies and cross-functional projects.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Support Services Administration Series 0342.

Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to GS-11 in the Federal service: For this position, the next lower grade level is a GS-11.

Specialized experience for this position includes:

• Experience planning and coordinating regional meetings, conferences and facility support activities.
• Experience performing agency security and safety management functions such as issuing and activating PIV cards, providing input in the development of Occupant Emergency Plans and conducting safety inspections.
• Experience coordinating an asset management program to include inventory, tracking and disposal of government-owned property.
• Experience making recommendations and developing process improvement and automation tool.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Education may not be substituted for specialized experience at this grade level.

Conditions of Employment

Applications will only be accepted from United States Citizens and Nationals and your resume and question responses must demonstrate the job-related competencies. If selected, you will be required to pass a background investigation.

The full list of conditions and qualifications can be found on the USAJOBS posting.

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including sexual orientation), national origin, political affiliation, marital status, disability, genetic information, age, pregnancy, childbirth, or related medical conditions, retaliation for engaging in protected activity, parental status, military service, or other non-merit factors.