Support Services Specialist

Compass Health Network; Clinton (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

Compass Health Network is seeking a Support Services Specialist to help streamline every patient’s care experience behind the scenes. In this full-time role within Clinic Administration you will handle insurance data, billing requirements, and record accuracy to support quality care in rural communities.

The schedule is Monday–Friday, 8am–5pm. You should have a High School diploma or GED, experience with insurance billing (Medicaid/Medicare), and strong MS Office skills to manage records across

Qualifications

• High school diploma or GED required.
• Experience with insurance billing (regulatory requirements) including Medicaid and Medicare payors.
• Experience in a healthcare setting, preferably behavioral health or primary care.

Responsibilities

• Review patient records and identify missing insurance coverage information to keep records current.
• Complete Good Faith Estimates and support related regulatory requirements.
• Monitor and update PCP information with managed care organizations.
• Perform data entry and chart reviews to support accurate records and efficient operations.
• Provide additional administrative support to help the team meet goals.

Skills

Attention to detail

Organizational skills

Communication

Education

High School or GED

Tools

MS Office

Job description

Support Services Specialist

Department: Clinic Administration

Employment Type: Full Time

Location: Any Compass Location

Compensation: $17.89 / hour

Description

Help make every patient’s care experience smoother—behind the scenes and at every step.

Schedule: Monday-Friday, 8am-5pm

This is a great opportunity for someone who:

enjoys detail-oriented administrative work, takes pride in accuracy, and wants to use their healthcare experience to make a meaningful impact on the operations that support quality care in rural communities.

Key Responsibilities

• Review patient records and identify missing insurance coverage information, ensuring records are current and complete.


• Complete Good Faith Estimates and support related regulatory requirements.


• Monitor and update assigned primary care provider information with managed care organizations.


• Complete data entry and chart review activities that support accurate records, compliance, and efficient department operations.


• Provide additional administrative support as needed to help the team meet its goals.

Requirements, Skills, Knowledge and Expertise

• High School or GED required


• Experience with insurance billing (regulatory requirements) including but not limited to insurance, Medicaid and Medicare payors required


• Experience in a healthcare setting (behavioral health and/or primary care settings) required


• Must be proficient in Microsoft Office applications, including Word, Excel, and Outlook, as required for the role

You’ll be a great fit for this role if you:

• Bring strong attention to detail and take pride in getting the details right.


• Are organized, dependable, and comfortable managing information across multiple systems or priorities.


• Understand the importance of accurate documentation and how it supports both patients and care teams.


• Communicate clearly and work well with others across a healthcare environment.


• Are motivated by work that supports access to quality healthcare and helps our organization Inspire Hope. Promote Wellness.