Support Services Program Manager (5228948)

ZipRecruiter; Baton Rouge (LA); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company is seeking a Project Manager to provide comprehensive project management support for various initiatives in a remote capacity. The candidate will be responsible for documentation, tracking milestones, and ensuring project goals are met while interacting with management and users. This role is suited for individuals with extensive project management experience and relevant certifications.

Qualifications

• 5+ years of managing projects required.
• Desirable experience in Criminal Justice Information Services (CJIS) projects.
• Experience managing large-scale projects with multiple stakeholders.

Responsibilities

• Provide day-to-day project management support.
• Create and publish project documentation and status reports.
• Track project milestones and deliverables throughout the lifecycle.

Skills

Project Management

Documentation

Resource Planning

Stakeholder Communication

Education

PMP Certification

SCRUM Master Certification

Job description

Job Description

This is a remote position.

Scope of services:

• Provide day-to-day project management support
• Create and publish project documentation, including status reports, schedules, plans, risks, issues, and other documentation as needed
• Plan for resource utilization
• Meet with management and users to understand project goals and milestones
• Track project milestones and deliverables throughout the project lifecycle
• Maintain detailed software/hardware maintenance documentation
• Act as liaison on behalf of OTS and in-scope agencies
• Create end-user documentation and training as needed
• Provide technical knowledge transfer, training, and documentation to OTS and DPS-LSP staff for all requested work

Mandatory expertise and experience:

• 5+ years of experience in managing projects

Desirable but not mandatory expertise and experience:

• Criminal Justice Information Services (CJIS) and Law Enforcement technology projects
• Project management with the State of Louisiana
• PMP certification
• SCRUM Master certification
• Managing large-scale projects with many teams and stakeholders

Work location: Remote

Expected engagement period: Start: 05/19/2025 | End: 06/30/2029