Support Services Officer

ENTERPRISE STATE COMMUNITY COLLEGE; Bay Minette (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

Coastal Alabama Community College seeks a Security Officer - Support Services to foster safe dorm environments by monitoring student gatherings and common areas, and overseeing camera feeds while on duty. The role places the officer on the Alabama Community College System salary schedule E5-05.

Key duties include logging events, reporting policy violations, assisting with evacuations, and coordinating with College Police and Housing staff.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of computers including Microsoft Office (Outlook, Word, Excel).
• CPR/AED/First Aid certification or willingness to obtain.
• Excellent customer service and interpersonal skills.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to maintain confidential information and remain calm in volatile situations.
• Knowledge and ability to operate police radio equipment.

Responsibilities

• Maintain a security log of events while on duty.
• Monitor security camera systems.
• Report violations of law and college/dorm policy to College Police.
• Report complaints from dorm residents to appropriate authority.
• Assist with College Police investigations as needed.
• Assist with evacuations.
• Check visitors in and out according to policy.
• Confirm doors are secure and report deficiencies to maintenance.
• Assist with reporting hazards and emergency notifications to dorm residents.
• Work closely with Police Officers and Housing staff.

Skills

Customer service

Interpersonal skills

Clear communication

Calm under pressure

Education

High School Diploma

Associate Degree (Preferred)

Tools

Police radio equipment

Job description

Position Summary

The Security Officer - Support Services fosters positive relationships with dorm students while keeping the dorms and occupants safe and secure by monitoring student gatherings and common areas in the dorms, as well as monitoring security camera feeds while on duty.

Appropriate placement on the Alabama Community College System salary schedule E5-05.

Essential Functions

1. Maintain a security log of events while on duty.
2. Monitor camera systems
3. Report violations of law and college/dorm policy violations to College Police
4. Report complaints from dorm residents to the proper authority.
5. Assist with any College Police investigations as needed.
6. Assist with evacuations.
7. Check visitors in and out according to policy.
8. Confirm doors are secure and report any deficiencies to maintenance.
9. Assist with reporting hazards and emergency notifications to dorm residents
10. Work closely with Police Officers and Housing staff.

General Job Responsibilities

1. Handles sensitive information in a confidential manner.
2. Maintains a highly professional attitude and demeanor at all times.
3. Provides responsible, appropriate, and satisfactory leadership on campus and within the College.
4. Communicates positively and professionally in all aspects of the position.
5. Attends all employee meetings, College meetings, and professional development activities.
6. Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies.
7. Serves on and provide information to college committees as needed.
8. Complies with ACCS and College policies, as well as state and federal laws.
9. Ensures the positive promotion of the College and integration of all campuses within the College.
10. Is prompt and punctual in reporting for work, meetings, and office hours.
11. Performs other duties as assigned.

Required Qualifications

1. High School Diploma or equivalent.
2. Basic knowledge of computers to include: Microsoft Office Outlook, Word, and Excel.
3. CPR/AED/First Aid certified or willingness to get certified.
4. Excellent customer service and interpersonal skills.
5. Ability to communicate clearly and concisely, both orally and in writing.
6. Ability to maintain confidential information, prioritize duties, and remain calm in volatile situations.
7. Knowledge and ability to operate police radio equipment.

Preferred Qualifications

1. Associate Degree from a regionally accredited institution.
2. Prior security experience.

Additional Information

Coastal Alabama Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, shall be discriminated against on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age or any other protected class as defined by federal and state law.

It is College policy to provide equal opportunity for employment and advancement to all applicants and employees as required by appropriate federal and state law.

Coastal Alabama Community College will make reasonable accommodations for qualified disabled applicants or employees. Applicants in need of an accommodation(s), should contact the Human Resources Office prior to the interview.

Coastal Alabama Community College reserves the right to withdraw this job announcement at any time prior to the awarding. The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.

Coastal Alabama Community College is a multi-campus organization and employees of the College may be assigned to work at any of the College worksites, may be required to travel among various work sites for both day, evening, and weekend responsibilities, and must provide their own mode of transportation.

Coastal Alabama Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

In accordance with Alabama Community College System policy and procedures, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon the receipt of a clearance notification from the criminal background check.

Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense.

For any questions or additional information, please contact the Human Resources Department at [e-mail].

For more information about salary schedules, refer to https://www.coastalalabama.edu/human-resources/