Support Services Manager -Pathways Post Acute Brain Injury Program

Shepherd Center; Atlanta (GA); On-site; USD 57,000 - 74,000; Full time

Job summary

Shepherd Center is seeking a Support Services Manager for the Pathways Post-Acute Brain Injury Program to oversee patient care coordination and ensure safety compliance. The ideal candidate will have at least five years of experience and a Bachelor's degree, providing leadership and enhancing quality of care in a collaborative environment.

Qualifications

• Minimum 5 years' experience with 2 years in post-acute rehabilitation.
• BLS certification and valid Georgia Driver’s License required.
• Ability to manage and enhance quality of care.

Responsibilities

• Oversees admissions check-in process for all Pathways clients.
• Monitors compliance with safety regulations and ensures operational excellence.
• Recruits and hires appropriate staff, develops scheduling.

Skills

Leadership

Communication

Customer Service

Public Relations

Education

Bachelor’s Degree from a four-year college or university

Master’s Degree preferred

Job description

Support Services Manager -Pathways Post Acute Brain Injury Program

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Support Services Manager -Pathways Post Acute Brain Injury Program

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About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by

About Shepherd Center

With five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked byU.S. Newsas one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.

Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.

The Support Services Manager collaborates with interdepartmental staff at Shepherd Center to ensure continuity of patient care and services. This role interacts with patients, their families, and caregivers to help create a positive and pleasing environment for patient care and interaction. The Support Services Manger contributes to managing, enhancing, and improving the quality of care at Pathways.

Job Responsibilities

This section provides the primary or core tasks that must be performed. This list defines essential functions for the purposes of the Americans with Disabilities Act (ADA). Practices proper safety techniques in accordance with Center and departmental policies and procedures. Responsible for the reporting of employee/patient/visitor injuries or accidents, or other safety issues to the supervisor and in the occurrence notification system. Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility. Identifies potential risk areas within area of responsibility and supports problem resolution process. The Support Services Manager provides consistent leadership and support to patients, families, and staff. Accountabilities:

Recruits and hires appropriate staff.

• Develops and implements appropriate staff scheduling, call outs, vacation, and holiday schedules to meet patient care and administrative/building needs.
• Oversees admissions check in process for all Pathways clients
• Participates in Program Evaluation and Development for Shepherd Pathways.
• Ensures that buildings/vehicles comply with all codes and requirements of outside agencies, appropriate documentation maintained i.e., fire alarm inspections, sprinkler systems, testing of hood systems in kitchens, fire extinguishers, grease trap, and IT related needs.
• Supervises and monitors Post-Acute Facility operations for Shepherd buildings specific to safety and maintenance in accordance with the policies and procedures outlined.
• Pathways representative for appropriate committees as assigned.
• Reconciliation of invoices, revenue, and expense reports, and assists with annual budget process.
  
  

Required Minimum Education

• Bachelor’s Degree from a four-year college or university
• Master’s Degree preferred
  
  

Required Minimum Certification

• Basic Life Support (BLS) certification at orientation or within 3 months of employment.
• Behavioral De-Escalation Training at orientation or within 3 months of employment
• Valid Georgia Driver’s License with clean driving record
  
  

Required Minimum Experience

• Minimum of five (5) years' experience.
• Two years of post-acute rehabilitation experience is mandatory.
• Two years of supervisory experience.
• Demonstrated leadership interest and abilities.
  
  

Required Minimum Skills

• Must be capable of supervising staff, assessing program needs and developing strategic planning and implementation with program director.
• Must have demonstrated leadership, public relations, writing and communication, physician relations and customer service skills.
• Completes orientation and initial assessment of competency successfully by determined due date.
• Completes mandatory education and annual competency assessment requirements by determined due date.
  
  

PHYSICAL DEMANDS

• Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time or exerting up to 15 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
  
  

WORKING CONDITIONS

• Some potential for exposure to blood and body fluids.
  
  

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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