Support Services Coordinator

Damar Services, LLC; Indianapolis (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Damar Advantage discounts

Training in verbal intervention

Medical insurance

Dental insurance

Vision insurance

Tuition assistance up to $3,000/year

401(k) plan

Life insurance

Disability insurance

Paid holidays

PTO

Job summary

Damar Services is seeking a Support Services Coordinator to assist in caring for individuals with intellectual and developmental disabilities. You will coordinate services, manage contractor relationships, and help families navigate daily living supports with a focus on safety and compliance.

The role requires a high school diploma or higher, driving eligibility, background checks, and the ability to handle crisis situations with training in verbal intervention and physical management.

Qualifications

• High School Diploma/GED plus four years of full-time work with neuropsychiatric or DD/ID populations.
• Associate’s degree with two years of relevant experience, or 48 credits.
• Bachelor’s degree is preferred.

Responsibilities

• Assist families in selecting independent contractors per NOA.
• Monitor contractor hours to match family needs and NOA limits.
• Review contractor invoices and process payments.
• Evaluate contracted services for compliance with terms and regulations.
• Ensure ISP/BSPs for assigned clients are implemented.
• Notify management/regulators of incidents within required timeframes.
• Monitor client finances and pay expenses when required.
• Conduct bi-weekly client/family satisfaction assessments.
• Audit client files monthly or as needed.
• Support staff and clients in maintaining a safe, healthy environment.
• Respond to crises using verbal intervention or physical management as trained.

Skills

Empathy

Detail oriented

Communication skills

Safety conscious

Education

High School Diploma/GED

Associate’s degree or 48 credit hours

Bachelor’s degree (preferred)

Job description

Employees at Damar aren’t just part of a workforce — they’re part of a mission-driven team making a real difference in people’s lives.

Since 1967, Damar has been recognized across Indiana as one of the largest not-for-profit organizations and a leading provider of behavioral health and intellectual and developmental disability (I/DD) services. We foster a united, purpose-driven culture where employees feel valued, supported, and motivated to give their best. It’s no surprise Damar has been named a Top Workplace for several years!

Ready to make a real difference?

Join us in empowering individuals with intellectual and developmental disabilities or autism. Damar is looking for a talented, motivated, and detail oriented Support Services Coordinator to be responsible for performing a variety of para-professional tasks related to the care of individuals served by Damar. This includes participation in activities that promote the development of appropriate daily living, self-help, and social skills of clients. Job responsibilities include the performance of duties related to the physical health and well-being of each resident served.

Here are just a few of the benefits you'll enjoy at Damar:

• Eligible for the Damar Advantage including discounts at Damar Health Services and Damar Pharmacy
• Comprehensive training in verbal intervention and physical management techniques
• Medical, Dental, and Vision Insurance options
• Up to $3,000 per year in Tuition Assistance
• Save for your retirement with our 401(k) Plan Participation
• Take care of loved ones through our Damar provided Life Insurance and additional voluntary options
• Short-Term and Long-Term Disability Insurance options
• Paid Holidays to spend time with loved ones
• Paid Time Off (PTO) for rest and renewal

Remarkable ways you will be making a difference:

• Assisting families with selecting an independent contractor to provide services as defined by the NOA
• Monitoring independent contractor hours to ensure service match the family’s needs and do not exceed the NOA
• Reviewing contractor invoices and processing for payment
• Evaluating contracted services to ensure independent contractor is fulfilling contract terms and complying with regulatory guidelines
• Ensuring ISP/BSPs of assigned clients are implemented
• Notifying appropriate management and regulatory agencies of incidents within the required timeframes as determined by regulatory agencies and/or Damar policies
• Monitoring client’s finances and ensuring expenses are paid in a timely manner, if required
• Conducting bi-weekly assessments to ensure client and family satisfaction
• Auditing client files on a monthly basis or more frequently as needed
• Assisting staff and clients in maintaining a safe, healthy and clean-living environment, as needed
• Effectively responding to and managing crisis situations, which may include client physical aggression, utilizing prescribed verbal intervention or physical management techniques

What you need to be considered:

• Meet one of the following:
  • High School Diploma/GED combined with four years of full-time experience working with neuropsychiatric or behavioral challenges and/or individuals identifying with the DD/ID population
  • Associate’s degree or 48 completed credit hours combined with two years of full-time experience working with neuropsychiatric or behavioral challenges and/or individuals identifying with the DD/ID population
  • Bachelor’s degree (preferred)
• Be at least 18 to work in our Community Living and Support Services program and at least 21 to work in our Children's Residential program
• Valid Indiana driver’s license and driving record that meets eligibility requirements of Damar’s insurance carrier (for all positions requiring driving)
• Be clear of any felony convictions, substantiated charges of neglect or other disqualifying criminal convictions
• Successfully complete a pre-employment drug screen and physical
• Favorably meet and maintain Damar’s background screening

Essential Job Functions

The essential functions of this position require the physical ability and mobility needed to perform the job. This includes the ability to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull up to 50 lbs.; operate office equipment, including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively to exchange information.

The position also requires the ability to recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors.

Regular and acceptable attendance, excluding approved absences and periods of leave, is also an essential function of the position.

Each essential function must be performed satisfactorily, with or without reasonable accommodation.

Damar is committed to providing an accessible and inclusive experience for all applicants. If you need a reasonable accommodation to access our job opportunities, complete an application, or participate in any part of the recruiting process, please contact Damar Human Resources at [e-mail]. Requesting a reasonable accommodation will not adversely affect your consideration for employment.

Damar Services is an Equal Opportunity Employer. Damar makes equal employment opportunities available to all applicants and employees without regard to race, color, sex, pregnancy, age, religion, national origin, ancestry, disability, including hearing- or vision-related disabilities, citizenship status, military or veteran status, genetic information, sexual orientation, gender identity, or any other category protected by applicable federal, state, or local law.

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