Support Services Associate - Part-time/PRN

Covenant House Missouri; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Covenant House Missouri is seeking a Front Desk Attendant for the overnight shift to welcome visitors and clients, answer calls, and help connect youth with available services. The role emphasizes safety, confidentiality, and professional boundaries in a busy youth services environment.

The position requires a high school diploma and at least two years of applicable experience. You will work with a multidisciplinary team to provide compassionate front-line support and referrals to external

Qualifications

• High school diploma and two years of applicable experience.
• Strong communication and customer service skills.
• Ability to maintain appropriate boundaries and confidentiality.
• Familiarity with security procedures and visitor management.

Responsibilities

• Greet and assist all visitors, clients, and staff in person or by phone.
• Answer calls and route inquiries to appropriate staff; take messages when needed.
• Monitor surveillance equipment and secure premises according to policy.
• Maintain front desk presence and enforce entry/exit procedures.
• Assist youth with basic needs and referrals to services as available.
• Coordinate with Support Service staff to schedule appointments.
• Record and maintain required paperwork following agency procedures.

Skills

Front desk

Customer service

Communication

Security awareness

Education

High school diploma

Job description

PURPOSE OF POSITION

Covenant House Missouri (CHMO) welcomes youth who are runaway, trafficked, at-risk, or experiencing homelessness with unconditional love, absolute respect and a place to call home. Beyond shelter and basic needs, we deliver transformative solutions to help young people ages 16 to 24 build productive, independent and sustainable lives.

The position is the central hub of traffic flow at Covenant House Missouri. As a result, duties for this position include client and visitor centered interaction. The front desk attendant welcomes all visitors, clients, staff, volunteers, etc., by greeting them, in person or on the telephone; answering or referring inquiries. Maintains security by following policies and procedures; monitoring logbook; and visitor management, and secures premises and occupants by monitoring surveillance equipment. Additionally, the incumbent is responsible for supporting non-residential, community youth in accessing the support services available to them at Covenant House Missouri. This includes securing basic needs, scheduling appointments with Support Service staff, and providing referrals to external community resources, as appropriate.

Hours: 11:00PM - 7:00AM

SUMMARY OF DUTIES

(Responsibilities to include but not limited to the following)

Front Desk Support

• Acknowledge and welcome all incoming visitors, clients, and staff immediately and respectfully.
• Answer all incoming calls and refer inquiries to appropriate staff taking messages when necessary.
• Ensure the facility is secure at all times by monitoring surveillance equipment and alerting appropriate staff to actual or perceived threats.
• Maintain an ongoing presence at the front desk unless time away is coordinated with supervisor or other team member.
• Monitor and authorize entrance and departure of employees, visitors, and clients following visitor management and vehicle entry/departure and sign in/out policies and procedures.
• Establish rapport and maintain appropriate boundaries with all visitors, clients, and staff according to Covenant House policies and procedures.
• Securely wand/inspect client belongings according to search protocol. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
• Assist with all safety related drills.

Youth Support

• Establish and maintain good relationships with clients, while maintaining appropriate boundaries.
• Facilitate the provision of basic needs including, but not limited to, shower, laundry, and food pantry services.
• Provide information or refer individuals to established and preferred public or private agencies or community services for assistance.

• Role model positive behaviors and coping skills for youth, demonstrating strength-based approach in all interactions.
• Collaborate with interdisciplinary team to:
  • Identify the best possible approach to providing services to the youth in the Employment Program
  • Integrate and continuously grows a Trauma Informed culture through service planning and daily interactions, advocating with and on behalf of youth, according to their needs and wishes
• Role model positive behaviors and coping skills for youth demonstrating a strength based approach in all interactions and utilizing aspects of Trauma Informed Care and Positive Youth Development

Additional Responsibilities

• Establish working relationships with fellow team members to build trust and confidence.
• Participate in all required trainings and staff meetings.
• Act in accordance with all organizational and legal protocol, policies, and procedures.

• Record and maintain records, required paperwork, and documentation according to agency policy & procedures.
• Perform other duties as assigned.

Education & Experience

High school diploma. Two (2) years applicable experience