Support Services Associate I

C045 Greenup County Health Department; Kentucky; On-site; USD 38,683,000 - 48,143,000; Full time

Job summary

The Greenup County Health Department is seeking an entry-level public health support staffer to assist with patient interactions, data entry, appointments, and fee collection. This role supports routine clerical duties and helps direct clients to the appropriate staff.

On-the-job training will be provided to learn the Patient and Community Health Services Reporting and Billing Procedures (PSRS). A high school diploma or GED is required; no prior experience is needed. Equal opportunity employment.

Qualifications

• Education: High School Diploma or GED.
• Experience: (None).
• Substitution clause: Education: N/A; Experience: N/A.

Responsibilities

• Route and direct the public to the right and correct information.
• Prepare routine letters, labels and other materials; maintain records; collect and record fees.
• Enter information from Patient Encounter Forms (PEF) into the system and support billing procedures.

Education

High School Diploma or GED

Job description

Advertisement Closes: 09/11/2026 12:00 AM Pay Grade: Grade 10 Salary: $13.50 - $16.79 Hourly Time Type: Full time Health Department: Greenup County Health Department Summary: Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

If you have any questions or would like any more information about this job posting please contact Jackie Applegate at [e-mail].

Description:

CHARACTERISTICS OF THE CLASS CHARACTERISTICS OF A CLASS: ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION. An entry-level position under limited supervision provides support to one or more programs, such as clinical, home health, or environmental. Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

Minimum Requirements:

MINIMUM REQUIREMENTS ARE COMPREHENSIVE STATEMENTS OF THE MINIMUM BACKGROUND AS TO EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS WHICH WILL BE REQUIRED IN ALL CASES AS EVIDENCE OF AN APPOINTEE'S ABILITY TO PERFORM THE WORK PROPERLY.

EDUCATION: High School Diploma or GED. EXPERIENCE: (None) SUBSTITUTION CLAUSE EDUCATION: (N/A) EXPERIENCE: (N/A) SPECIAL REQUIREMENTS: (AGE, LICENSURE, REGULATION, ETC.)

The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).

Post Employment Requirements:

EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY. Receives ongoing trainings.

Examples of Duties or Responsibilities of the Classification:

EXAMPLES OF DUTIES OR RESPONSIBILITIES ARE NOT TO BE CONSTRUED AS DESCRIBING WHAT THE DUTIES OR RESPONSIBILITIES OF ANY POSITION SHALL BE AND ARE NOT TO BE CONSTRUED AS LIMITING THE APPOINTING AUTHORITY'S ABILITY TO ADD TO, OR OTHERWISE ALTER THE DUTIES AND RESPONSIBILITIES OF A POSITION.

Route and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies. Gather information from patients and insurance. Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.

Typical Working Conditions and Unique Physical Requirements:

INCUMBENTS IN THIS CLASSIFICATION WILL TYPICALLY PERFORM THEIR PRIMARY JOB DUTIES UNDER THESE CONDITIONS. THESE CONDITIONS MAY CHANGE ON OCCASION IN PERFORMING THE DUTIES OF AN INDIVIDUAL POSITION.

Work typically is spent inside the office.

Additional Requirements:

Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency’s policies.

DATE CLASS ESTABLISHED: 07-01-2006 DATE OF LAST REVISION: 10-03-2022

THE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS.

REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.

Probationary Period:

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

An Equal Opportunity Employer M/F/D Come for a job. Stay for a career. Make a difference for a lifetime.

The Kentucky Department for Public Health (DPH) is responsible for developing and operating state public health programs and activities for the citizens of Kentucky.

The mission of DPH is to improve the health and safety of people in Kentucky through prevention, promotion and protection.

The department oversees programs designed to improve the lives of citizens and visitors through prevention of negative health outcomes, promotion of healthy lifestyles and protection from diseases, injury and environmental health impacts.

DPH has almost 150 different programs to help Kentuckians become healthier in cooperation with its partners such as local health departments, universities, private providers, etc.

To support many of these programs, the department relies on high-quality data to guide decision making at the state and local levels such as the Behavioral Risk Factor Surveillance System, Immunization Registry and Office of Vital Statistics.

The department is organized into seven divisions with the Commissioner's Office providing oversight and support for the divisions and programs.

The Office of Health Equity and the Public Health Nursing Office are located in the Commissioner's Office.

More information about each division can be found under Related Agencies at the bottom of this page.

Local Health Personnel Branch - Cabinet for Health and Family Services (ky.gov)