Support Services Associate I

Lake Cumberland Home Health; Center (IN); On-site; USD 18,000 - 22,000; Full time

Job summary

The Lake Cumberland District Health Department is seeking an entry-level Service Assistant to handle routine letters, answer a multi-line phone system, perform data entry, interact with patients and the public, schedule appointments, collect fees, and direct clients to the appropriate staff.

Applicants should have a High School Diploma or GED. On-the-job training will be provided, and employees may be required to submit to drug screening and a background check per agency policy.

Qualifications

• High School Diploma or GED required.
• Entry-level with on-the-job training.
• Must pass drug screen and background check.

Responsibilities

• Route and direct the public to the right information and maintain medical records and files.
• Prepare routine letters, answer the multi-line phone system, collect fees, and schedule appointments.
• Enter information from patient forms and support billing procedures.

Skills

Data entry

Phone support

Interpersonal communication

Education

High School Diploma or GED

Job description

Health Department: Lake Cumberland District Health Department

Advertisement Closes: 08/31/2026 12:00 AM

Pay Grade: Grade 10

Salary: $13.50 - $16.79 Hourly

Time Type: Full time

Health Department: Lake Cumberland District Health Department

Summary: Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

CHARACTERISTICS OF THE CLASS: ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION.

• An entry-level position under limited supervision provides support to one or more programs, such as clinical, home health, or environmental. Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

MINIMUM REQUIREMENTS

MINIMUM REQUIREMENTS ARE COMPREHENSIVE STATEMENTS OF THE MINIMUM BACKGROUND AS TO EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS WHICH WILL BE REQUIRED IN ALL CASES AS EVIDENCE OF AN APPOINTEE'S ABILITY TO PERFORM THE WORK PROPERLY.

EDUCATION

• High School Diploma or GED.

EXPERIENCE

• (None)

SUBSTITUTION CLAUSE

EDUCATION

• (N/A)

EXPERIENCE

• (N/A)

SPECIAL REQUIREMENTS

• The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).

POST EMPLOYMENT REQUIREMENTS

EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY.

• Receives ongoing trainings.

EXAMPLES OF DUTIES OR RESPONSIBILITIES OF THE CLASSIFICATION

• Route and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies. Gather information from patients and insurance. Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.

TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS

• Work typically is spent inside the office.

Additional Requirements

• Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency's policies.

DATE CLASS ESTABLISHED: 07-01-2006

DATE OF LAST REVISION: 10-03-2022

THE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS. REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

An Equal Opportunity Employer M/F/D