Support Services Analyst (Engineering & Public Works)

Village of Schaumburg; Schaumburg (IL); On-site; USD 89,000 - 129,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid holidays

Paid vacation

Sick leave

Tuition reimbursement

Job summary

The Village of Schaumburg is seeking a Support Services Analyst (Engineering & Public Works) to support Fleet and Facilities through asset management, data analytics, and process optimization. The role focuses on BI, predictive analytics, and strategic investments to improve operational efficiency and lifecycle costs.

Responsibilities include administering asset management software, budgeting support, and coordinating with staff and contractors on projects, procurement, and maintenance planning.

Qualifications

• Master’s degree in public or business administration or related field.
• At least two years of experience in a similar position at the level of administrative or management intern or higher.
• Proficiency with current computer technology, job-specific software, and customer service systems.

Responsibilities

• Investigates, evaluates, and analyzes activities to improve support services, trains staff on data-driven decision making, and suggests improvements.
• Assists in preparing, coordinating, and presenting the department’s annual budget, vehicle replacement plan, CIP, and financial forecasting.
• Develops and deploys technologies, processes, and tools for BI, asset lifecycle management, preventive maintenance planning, budgeting, and automation.
• Acts as program administrator for asset management software and coordinates with staff, departments, and contractors.
• Serves as IT liaison for Fleet and Facilities division’s technology and hardware.
• Leads special projects, facilitates meetings, and coordinates across teams.
• Provides input for maintenance management plans for operations divisions.
• Tracks and reports KPIs for Fleet and Facilities divisions.
• Reviews policies and procedures and proposes changes to standing committees and the village board.
• Performs other duties as assigned.

Skills

Data analytics

Asset management

Customer service

Education

Master's degree in public or business administration or related field

Tools

Job-specific software

Computer basics

Job description

NOW ACCEPTINGAPPLICATIONS FOR THE POSITION OF:

Support Services Analyst (Engineering & Public Works)

We’re looking for a detail‑oriented professional to support our Fleet and Facilities divisions through a mix of administrative, operational, and analytical work. A major focus of this position is asset management, data analytics, and optimization of the resources that keep our organization moving.

JOB SUMMARY:

This position is assigned administrative and management work designed to provide professional support. These assigned responsibilities will aid the department personnel in the development and ongoing administration of a variety of fleet, inventory, and facilities programs and services, and in the management of related administrative functions as well as assist in the planning and/or execution of administrative operations. This position will include a strong focus on asset management and data analytic initiatives for the Fleet and Facilities divisions.The position will focus on business intelligence including predictive analytics to accurately time proper operational and capital investments to drive efficiency, prioritize capital expenditures supporting village strategies, and focus on asset lifecycle costs. This position assumes responsibility for assigned projects and will be required to analyze different approaches to projects and make recommendations and/or decisions on how to manage the project and related problems. Supports the divisions in planning, implementing, and reviewing a variety of operational functions and capital improvement projects. Additional responsibilities may also include creating contract documents, assisting divisional staff with bidding and procurement, and the preparation of materials for divisional presentations.

JOB DUTIES:

• 1. Investigates, evaluates, and analyzes existing and proposed activities to improve support services, increase job productivity, and lower operational costs. Assists and trains employees in the effective use of facts, data, and objective analysis for use in decision-making and process improvement. Implements plans for improvement taking into consideration the impact of the changing conditions and makes an accurate assessment of the results.


• 2. Assists in the preparation, coordination, and presentation of the department’s annual budget, vehicle replacement plan, capital improvement program, financial forecasting, and internal fiscal controls.


• 3. Assists in developing and deploying technologies, processes, and tools for communication, business intelligence, asset lifecycle management, preventive maintenance planning/scheduling, budget management, and process automation.


• 4. Acts as program administrator for asset management software. Works with department staff, other departments, and contractors to maintain and monitor the software, database, and connections to data.


• 5. Acts as the Information Technology liaison for the Fleet and Facilities division’s technology and hardware.


• 6. Acts in the capacity of project lead for special projects, including meeting facilitation and coordination among employees both within and outside of the department.


• 7. Provides critical input for the development of maintenance management plans for operations divisions.


• 8. Tracks and reports on key performance indicators related to Fleet and Facilities divisions.


• 9. Conducts timely reviews of the Fleet and Facilities divisional policies and procedures and makes recommendations for changes. Works in concert with designated staff to bring applicable changes to standing committees and the village board for adoption.


• 10. Performs other duties as assigned.

May prepare and submit applications for awards and grants. May assist with planning, coordinating and working special events within the department including the annual open house, take your child to work day, recycling events and other special events as assigned. May serve as one of the points of contact within the department for visitors, community, and organizational members to determine and implement appropriate responses to inquiries and concerns as it relates to support services body of work. Responds to complaints submitted by the public as directed.

QUALIFICATIONS:

• 1. Master’s degree in public or business administration or a related field.


• 2. A minimum of two years of experience in a similar position, which shall have been at the level of administrative or management intern or higher.


• 3. Proficiency with current computer technology, job‑specific software, and customer service systems.

STARTING SALARY RANGE:

STARTING SALARY RANGE:$88,876.00–$98,874.00annually dependent on qualifications.The salary range for this position is$88,876.00–$128,870.00.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position. Interviews will be conducted as applications are received. This position will remain open until filled.

BENEFITS:

The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

ABOUT THE VILLAGE OF SCHAUMBURG:

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day – at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open‑mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.

SELECTION PROCESS:

The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job‑related testing or verifications. Chosen candidates will be subject to background checks and a criminal history investigation. The top candidate will need to successfully complete the post‑offer qualifying pre‑employment medical examination and drug screen (including cannabis).

Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.

The Village of Schaumburg is an Equal Opportunity Employer