Support Services Analyst - 863

Quantinuum; Broomfield (CO); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

Flexible work schedule

Employer subsidized health, dental, &-

Job summary

Quantinuum is seeking a Support Services Analyst in Broomfield, CO to deliver high-quality IT support across our global workforce. This role bridges first-line responsiveness with second-line troubleshooting, focusing on triage, ownership, and knowledge management for endpoints, workplace technologies, and collaboration tools.

You will triage requests via ServiceNow, support Windows/Linux/Mac environments, and coordinate onboarding/offboarding while collaborating with IT, Engineering, and

Qualifications

• Bachelor’s degree required or equivalent.
• Minimum 2+ years of IT support experience across first and second-line responsibilities.
• U.S. Person as defined by policy (citizenship, permanent resident, or eligible visa).
• National security requirement: not a PRC or Russian national unless U.S. citizen.

Responsibilities

• Triage and respond to support requests and incidents via email or ServiceNow, meeting SLAs.
• Provide technical support across devices, OS, collaboration tools, productivity software, and endpoint security systems.
• Coordinate onboarding/offboarding, setup, access provisioning, and equipment readiness for new hires and departing employees.
• Manage incident lifecycle from intake to closure with clear communication to end users.
• Collaborate with Engineering and Enterprise Applications on escalations and root cause analysis.
• Own local inventory management and IT procurement, including warehousing stock.

Skills

IT support

Customer service

Education

Bachelor's degree

Tools

ServiceNow

Intune

JAMF

Azure AD

Google Workspace Admin

Windows

Linux

MacOS

Job description

We are seeking a Support Services Analyst in our Broomfield, CO, Location.

The Support Services Analyst is a key contributor to the delivery of high-quality, end-to-end IT support across Quantinuum’s global workforce. Bridging first-line responsiveness with deeper second-line technical troubleshooting, this hands-on role combines technical expertise with a customer-centric mindset to ensure seamless issue resolution. With a focus on triage, issue ownership, and knowledge management, the analyst works collaboratively across IT, Engineering, Enterprise Applications, and Information Security to support endpoints, workplace technologies, and collaboration tools while continuously improving service delivery.

Key Responsibilities

• Triage and respond to support requests and incidents submitted via email, or ServiceNow, escalating and resolving issues in accordance with SLAs.
• Provide strong technical support across devices, operating systems, collaboration tools, productivity software, and endpoint security systems.
• Ensure a smooth onboarding and offboarding experience by coordinating local IT setup, access provisioning, and equipment readiness for new hires and departing employees. Act as a subject matter expert in areas such as user access, software configuration, device management, and A/V troubleshooting for in-office and hybrid setups.
• Manage incident lifecycle and ownership of requests from initial intake to closure, ensuring timely and effective communication with end users.
• Collaborate with Engineering and Enterprise Applications on escalated issues, root cause analysis, and service restoration.
• Own local inventory management, by working through regular audits, IT procurement and managing internal warehousing/stock rooms.
• Contribute by participating in key ITIL practices such change, problem, and incident processes, ensuring a strong focus on the overall customer.
• Participate in hardware lifecycle management including asset tracking, imaging, deployment, and returns.
• Maintain and support A/V systems in collaboration rooms and shared spaces, ensuring seamless meetings and presentations.
• Support IT initiatives and projects including software rollouts, system migrations, and compliance activities as required.

YOU MUST HAVE

• Bachelor’s Degree minimum
• Minimum 2+ years of IT support experience across first and second-line responsibilities, ideally in a global or fast-paced environment.
• Due to Contractual requirements, must be a U.S. Person defined as, U.S. citizen permanent resident or green card holder, workers granted asylum or refugee status.
• Due to national security requirements imposed by the U.S. Government, candidates for this position must not be a People’s Republic of China national or Russian national unless the candidate is also a U.S. citizen

WE VALUE

• Bachelor’s degree in Information Technology, Computer Science, or a related equivalent field
• Previous troubleshooting experience across Windows, Linux and MacOS environments, with familiarity in modern endpoint management (e.g., Intune, JAMF).
• Previous experience in an environment contributing to Service-focused processes and/or ServiceNow-based ITSM.
• Exposure to enterprise identity systems such as Azure AD, or Google Workspace Admin.
• Experience in a customer-facing IT environment, preferably with VIP or executive support exposure.
• Excellent communication and interpersonal skills, with the ability to translate technical topics to non-technical audiences.
• Understanding of networking basics, identity and access management, and SaaS administration.
• Customer-first mindset with a strong desire to improve the IT support experience.

Quantinuum is the world leader in quantum computing. The company’s quantum systems deliver the highest performance across all industry benchmarks. Quantinuum’s over 650 employees, including 400+ scientists and engineers, across the US, UK, Germany, and Japan, are driving the quantum computing revolution.

By uniting best-in-class software with high-fidelity hardware, our integrated full-stack approach is accelerating the path to practical quantum computing and scaling its impact across multiple industries.

By joining Quantinuum, you’ll be at the forefront of this transformative revolution, shaping the future of quantum computing, pushing the limits of technology, and making the impossible possible.

What’s in it for you?

• A competitive salary and innovative, game-changing work
• Flexible work schedule
• Employer subsidized health, dental, and vision insurance
• 401(k) match for student loan repayment benefit
• Equity, 401k retirement savings plan + 12 Paid holidays and generous vacation + sick time
• Paid parental leave
• Employee discounts

Compensation & Benefits

The pay range for this role is $72,000- $90,000 annually. Actual compensation within this range may vary based on the candidate’s skills, educational background, professional experience, and unique qualifications for the role.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quantinuum is an equal opportunity employer. You will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. Know Your Rights: Workplace discrimination is illegal