Support Service Associate

chfs; Paducah (KY); On-site; USD 18,000 - 23,000; Full time

Job summary

Purchase District Health Department in Paducah, KY is seeking an entry-level staff member to handle public inquiries, data entry, appointment scheduling, and fee collection in a patient-facing environment.

Responsibilities include routing the public to correct information, maintaining records, and assisting with billing procedures while receiving on-the-job training.

Qualifications

• Education: High School Diploma or GED.
• Experience: None.

Responsibilities

• Route and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies.
• Gather information from patients and insurance.
• Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.

Skills

Data entry

Customer service

Phone system handling

Interpersonal communication

Education

High School Diploma or GED

Job description

Advertisement Closes:

09/25/2026 12:00 AM

Pay Grade:

Grade 10

Salary:

$13.50 - $16.79 Hourly

Time Type:

Full time

Health Department:

Purchase District Health Department

Summary:

Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

Description:

CHARACTERISTICS OF THE CLASS

CHARACTERISTICS OF A CLASS : ARE GENERAL STATEMENTS INDICATING THE LEVEL OF RESPONSIBILITY AND DISCRETION OF POSITIONS IN THAT JOB CLASSIFICATION.

An entry-level position under limited supervision provides support to one or more programs, such as clinical, home health, or environmental. Prepare routine letters, answer multi-line phone system, data entry, interacts with patients/public, make appointments, collect fees, and direct clients to the appropriate staff.

Minimum Requirements:

MINIMUM REQUIREMENTS ARE COMPREHENSIVE STATEMENTS OF THE MINIMUM BACKGROUND AS TO EDUCATION, EXPERIENCE, AND OTHER QUALIFICATIONS WHICH WILL BE REQUIRED IN ALL CASES AS EVIDENCE OF AN APPOINTEE'S ABILITY TO PERFORM THE WORK PROPERLY.

• Education: High School Diploma or GED.
• Experience: (None)

Substitution Clause

• Education: (N/A)
• Experience: (N/A)

Special Requirements:

(AGE, LICENSURE, REGULATION, ETC.)

The entry level incumbent would participate in on the job training programs to become knowledgeable regarding the Patient and Community Health Services Reporting and Billing Procedures (PSRS).

Post Employment Requirements:

EMPLOYEES IN THIS CLASS WILL BE REQUIRED TO OBTAIN CREDENTIALS OUTLINED BELOW WITHIN A REASONABLE TIME, OR IF EMPLOYEES POSSESS SUCH CREDENTIALS AT THE TIME OF HIRE THEY WILL BE REQUIRED TO MAINTAIN THOSE CREDENTIALS SO LONG AS THEY ARE EMPLOYED IN THIS CAPACITY. Receives ongoing trainings.

Examples of Duties or Responsibilities of the Classification:

• Route and direct the public to the right and correct information, prepare routine letters, labels and other appropriate material, maintain medical records and files, collect and record fees obtained to ensure completeness and accuracy, enter information from the Patient Encounter Forms (PEF) Outcome or Assessment Information Set (OASIS), generate and issue Woman Infant and Children (WIC) vouchers, request and review routine reports, order inventory and office supplies.
• Gather information from patients and insurance.
• Use the Environmental Health Management Information System (EHMIS), Provide certificates for services rendered in environmental, generate and issue all permits and applications, request and reviews relevant reports for completeness, complete forms containing all pertinent information for processing.

Typical Working Conditions and Unique Physical Requirements:

INCUMBENTS IN THIS CLASSIFICATION WILL TYPICALLY PERFORM THEIR PRIMARY JOB DUTIES UNDER THESE CONDITIONS. THESE CONDITIONS MAY CHANGE ON OCCASION IN PERFORMING THE DUTIES OF AN INDIVIDUAL POSITION. Work typically is spent inside the office.

Additional Requirements:

Applicants and employees in this classification may be required to submit to a drug screening test and background check according to the agency's policies.

Date Class Established:

07-01-2006

Date of Last Revision:

10-03-2022

EEO Statement:

THE LOCAL HEALTH DEPARTMENTS DO NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, RELIGION, NATIONAL ORIGIN, SEX, AGE, DISABILITY, SEXUAL ORIENTATION, GENDER IDENTITY, ANCESTRY OR VETERAN STATUS. REASONABLE ACCOMMODATIONS ARE PROVIDED UPON REQUEST.

Probationary Period:

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

Equal Opportunity Employer

An Equal Opportunity Employer M/F/D