Support & Recovery Advocate - Supervisor

Kittitas Interactive Management; Yakima (WA); On-site; USD 63,039,000 - 75,713,000; Full time

Benefits offered by this job

Health benefits

Supplemental insurance options

Employee Assistance Program

Job summary

Kittitas Interactive Management is seeking a Support & Recovery Training & Program Supervisor in Washington state to oversee client coaching, daily living supports, and staff development within the CP Program. You will supervise Support & Recovery Advocates and drive progress toward graduation, ensuring high-quality, person-centered care.

Responsibilities include coaching SRAs, coordinating care, documenting progress, and maintaining program quality, with a focus on safety, collaboration, and

Qualifications

• Minimum age of 18 years.
• Background check cleared by DSHS before working alone.
• Valid driver’s license or Washington State ID.
• Proof of adequate auto insurance.
• Cell phone at minimum; smartphone preferred for company apps.
• High school graduate or equivalent.
• Ability to follow instructions and organize priorities.
• Ability to supervise new hires.
• At least 1 year experience with adults with ID preferred.
• Advanced knowledge of multiple care plans preferred.

Responsibilities

• Acknowledge and advocate for clients with dignity and respect.
• Supervise teaching of emotional and behavioral regulation techniques.
• Oversee client progress toward CP Plan goals with action plans.
• Collaborate with staff to identify triggers and prevent relapse.
• Monitor schedules and ensure coverage for shifts.
• Supervise and document staff performance and peer coaching.
• Coordinate care and maintain comprehensive records.

Skills

Verbal communication

Empathy

Teamwork

Critical thinking

Attention to detail

Recovery best practices

Customer service orientation

Diversity sensitivity

Education

The Buzz on Adult Leaners Certificate (preferred)

Peer Coaching Training Certificate (preferred)

CPR / First Aid Certificate (preferred)

Bloodborne Pathogens Certificate (preferred)

Job description

Job Title

Support & Recovery Training & Program Supervisor

Classification

Non-Exempt

Department

Program Services

Revision Date

1/23/25

Reporting Relationships

Reports to: CP Program Manager

Positions Supervised: Support & Recovery Advocates

Summary

The primary role of the Support & Recovery Training & Program Supervisor (SR TPS) is supervising all aspects of client coaching and growth toward graduation of the CP Program, as well as supervising daily living support for their caseload. This role is responsible for coaching and developing new Support & Recovery Advocates (SRAs).

Essential Duties And Responsibilities

• Acknowledge and advocate for the needs, wants, and rights of clients with dignity and respect.
• Supervise the teaching of useful emotional and behavioral regulation techniques.
• Supervise the identification of areas of change as outlined in their Community Protection Plans that clients on their caseload are working toward.
• Supervise collaboration between SRAs and clients to achieve goals resulting in transition from the CP Program by developing action plans based on their CP Plan and suggesting different actions when necessary.
• Evaluate SRA progress of clients’ advancement toward goal actualization.
• Collaborate with the client, SEC Provider, CP Program Manager, and SRAs to identify triggers that could lead to relapse.
• Encourage continued and sustainable progress for both SRAs and clients.
• Supervise goal setting and report progress with clients and management team.
• Supervise individualized programs for clients and document activity thoroughly.
• Completing daily, weekly, and monthly TPS checklists.
• Monitor SRAs schedules and collaborate with the Scheduling Manager to cover hours for open shifts.
• Maintain SRAs timecards on PeopleGuru Platform
• Assist staff with finding appropriate times to conduct peer coaching.
• Provide peer coaching/development for new staff, including conducting coaching meetings where you will utilize SMART goals and Reflection sheets.
• Complete all required peer coaching paperwork.
• Conduct 1:1s with SRAs (exceptions upon approval)
• Provide training, assistance, and support to staff in all areas of daily living, as outlined in the client’s care plans.
• Supervise homes to ensure adequate client and staff safety.
• Confirm that adequate health care is being provided for each client.
• Coordinate care based on individualized programs for clients.
• Model appropriate staff/client relationships.
• Maintain open communication with supervisors (Program Manager) about client needs, wants, concerns, any changes to medications or any other instances that need extra reporting responsibilities.
• Responsibly delegate duties to staff with guidance and verbal training before sending them out on appointments and/or or tasks.
• Coordinate with SRAs and Scheduling to assist in finding coverage for all scheduled outings, activities, and health care appointments.
• Track and re-order PRN medications or those outside of the client’s regular medication cycle.
• Assist with resident money management such as petty cash, receipts, checkbook and EBT’s.
• Complete all forms, reports, and data sheets as required by management.
• Safeguard and maintain an inventory of all company and client property.
• Be aware of and abide by all agency policies, procedures, and practices.
• Report to management promptly during instances of injuries, behaviors, abuse, safety hazards, etc.
• Supervise the implementation and documentation of medications.
• Monitor KIM communication platforms to provide support to staff and clients as needed.

Pay

• $22.00/hour

Benefits

• Health & Wellness: Medical, Dental, and Vision insurance coverage (for employees working 30 hours or more per week)

Supplemental Health Options: Voluntary Accident, Hospital Indemnity, and Critical Illness insurance coverage options through MetLife.

Mental Health & Support: A fully employer-paid Employee Assistance Program (EAP) available to employees and their households free of charge.

Retirement Planning: A 401(K)-retirement plan, which employees become eligible to participate in after one year of continuous service.

Time off: Accrued Sick time, plus an 8-hour Personal Day awarded annually on your work anniversary. Vacation time is offered after one year of continuous service.

Education And Experience

• Minimum age of 18 years.
• Current criminal background check, cleared by DSHS before working alone, unsupervised with new hires.
• Valid driver’s license or Washington State ID.
• Proof of adequate auto insurance.
• Cell phone at minimum, smartphone preferred for use of company applications.
• High school graduate or equivalent.
• Ability to follow instructions, organize and set priorities, work well with other staff and clients, exhibit job-related competencies, and make independent judgements.
• Ability to supervise new hires.
• A minimum of one year’s experience working with adults who have intellectual or developmental disabilities is preferred.
• Advanced knowledge of multiple people-centered care plans is preferred.

Certificates, Licenses and Registrations

• The Buzz on Adult Leaners Certificate (preferred)
• Peer Coaching Training Certificate (preferred)
• Current CPR / First Aid Certificate (preferred)
• Current Bloodborne Pathogens Certificate (preferred)

Skills And Qualifications

• Ability to encourage introspection, connection, and ambition (required)
• Outstanding verbal communication skills (required)
• Being able to motivate others
• Having a strong understanding of recovery best practices (preferred)
• Excellent interpersonal skills, including customer service, patience, empathy, and compassion
• Effective communication skills, including active listening, writing, speaking, and reading comprehension
• Being able to work with people from different backgrounds
• Being able to engage in critical thinking
• Excellent collaboration and teamwork skills
• Fast and adaptive problem-solving abilities
• Keen attention to detail and organization

Knowledge, Skills And Abilities

Language Skills: Excellent reading comprehension and written communication skills required. For example: ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence. Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference; ability to compute discount, interest, profit, loss, ratios and percentages; and ability to draw and interpret graphs.

Reasoning Ability: Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.

Computer Skills: Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone.

Physical Demands

Talking: Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength: Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl. Occasionally required to lift and/or move up to 20 lbs.

Your Work Place

Externally, work is normally performed in a home setting, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited. Noise level is moderate and may include sounds of normal household equipment (furnaces, telephones, etc.). No known environmental hazards are encountered in the normal performance of job duties.

Intent And Function Of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by management as deemed appropriate.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.