Support Programmer

Waters Corporation; Golden (CO); On-site; USD 65,000 - 95,000; Full time

Job summary

Waters Corporation, based in Golden, Colorado, is seeking a Support Programmer to join the Clinical LIMS team. This role focuses on providing technical customer support while developing scalable full-stack solutions for a market-leading platform used in newborn screening.

You will work in an agile environment, engage in technical discussions, and collaborate with global teams to deliver new features and ensure platform performance and reliability.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience
• 1+ years of experience building and supporting complex, large-scale applications
• Experience in a customer-facing or support-focused role
• Strong problem-solving and debugging skills

Responsibilities

• Provide technical support to customers, logging issues and ensuring timely resolution
• Diagnose, troubleshoot, and resolve software defects and production issues
• Design, develop, test, and maintain scalable full-stack solutions
• Collaborate with engineers, product specialists, and global teams to deliver new features
• Participate in technical design discussions and contribute innovative ideas
• Support end-to-end feature development, from concept through deployment
• Help maintain the performance, stability, and integrity of the Clinical LIMS platform
• Escalate and coordinate customer issues with the appropriate teams as needed
• Ensure software quality through rigorous testing and code reviews

Skills

Customer-facing

Problem-solving

Debugging

Team collaboration

Education

Bachelor's degree in Computer Science

Tools

Intersystems Ensemble/IRIS

Angular

HTML

CSS

JavaScript

Intersystems Cache

SQL

Job description

Overview

We need your talent!

Waters Corporation is currently seeking a Support Programmer to join our Clinical LIMS team based in Golden, Colorado.

Our work has real-world impact. Our market-leading Clinical LIMS platform, OMNI-Lab , is used globally to support newborn screening programs in hospitals, helping detect life-threatening conditions early and improve outcomes for infants around the world.

If you're passionate about building high-quality software and want your work to directly support life-saving healthcare systems, we'd love to hear from you.

You will work in a fast-paced, agile environment and engage in technical discussions, participate in technical designs, demonstrate problem-solving abilities, and present and share ideas through global collaboration.

Responsibilities

• Provide technical support to customers, logging issues and ensuring timely resolution
• Diagnose, troubleshoot, and resolve software defects and production issues
• Design, develop, test, and maintain scalable full-stack solutions
• Collaborate with engineers, product specialists, and global teams to deliver new features
• Participate in technical design discussions and contribute innovative ideas
• Support end-to-end feature development , from concept through deployment
• Help maintain the performance, stability, and integrity of our Clinical LIMS platform
• Escalate and coordinate customer issues with the appropriate teams as needed
• Ensure software quality through rigorous testing and code reviews

Qualifications

Basic Qualifications

• Bachelor's degree in Computer Science or a related field (or equivalent experience)
• 1+ years of experience building and supporting complex, large-scale applications
• Experience working in a customer-facing or support-focused role
• Strong problem-solving and debugging skills

Preferred Qualifications

• Experience in clinical laboratory environments (e.g., newborn screening, microbiology)
• Familiarity with Intersystems Ensemble\IRIS
• Hands-on experience with modern web technologies (Angular, HTML, CSS, Javascript, Intersystems/cache, SQL)
• Strong written and verbal communication skills
• Ability to thrive in a fast-paced, agile environment

Company Description

Waters Corporation (NYSE:WAT) is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of ~16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.

Key Words

• Software Programmer Development Intersystems SQL Customer Support LIMS LIS Clinical Newborn Screening Laboratory