Support Professional, Biological and Physical Sciences

Grand Rapids Community College; Grand Rapids (MI); On-site; Full time

Job summary

Grand Rapids Community College seeks a Support Professional for its Biological and Physical Sciences Department. The role involves essential administrative support, assisting students and faculty, and managing sensitive information. Applicants should have an associate’s degree and relevant clerical experience. Excellent communication and organizational skills are crucial for successful operations in a high-traffic educational environment.

Benefits

Health Coverage with multiple plans

Substantial vacation time

Access to wellness programs and onsite gym

Career development opportunities

Retirement plans including state retirement plan

Qualifications

• Must have a minimum of 1 year of clerical and administrative assisting experience.
• Prior experience in higher educational settings preferred.
• Excellent organizational skills and ability to communicate with diverse backgrounds.

Responsibilities

• Provide high level support for administrative activities for department heads.
• Assist students and staff with questions and concerns.
• Maintain accurate electronic and paper files for the department.

Skills

Administrative & Organizational

Customer Service & Communication

Technology & Systems proficiency

Collaboration & Team Support

Attention to detail

Education

Associate’s degree or comparable combination of relevant education and experience

Job description

Support Professional, Biological and Physical Sciences

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Support Professional, Biological and Physical Sciences

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The Support Professional for the Biological and Physical Sciences Department’s provides essential administrative skills and support for these areas and reports to the biology department head. This position assists students, department faculty, staff, and administration on a daily basis by carrying out the essential job functions that are described below.

Requisition ID: 910

Position Number: 00001481

Employee Group: APSS

Schedule: 40 hours/52 weeks

Compensation: APSS, Level B, $18.30

Benefits: Full-time

Reports to: Department Head, Biology

Posting Opens: 06/12/2025

Posting Closes: 06/26/2025

Essential Functions

• Provide high level support for administrative and instructional activities for department heads, department faculty, non-departmental faculty using and teaching in the Calkins Science Center and Associate Dean/Dean as appropriate always utilizing excellent judgment when dealing with sensitive and/or confidential information
• Greet and direct students and visitors in a professional manner, assisting with questions and concerns, answering and transferring telephone calls to appropriate staff or faculty, and accurately processing all incoming and outgoing surface mail and e-mail. Assist students in resolving questions, concerns or issues
• Carries out timely delivery of printing requests and ensures daily delivery of printed copies to department. Complete necessary printing forms for departmental materials.
• Sign for and distribute printing services requests delivered daily for faculty
• Establish and maintain a variety of accurate and easy-to-use electronic and paper files, search files and records for information as requested, effectively provide information requested
• Print transcripts, schedules and other documents, and assist students with class changes and refer them to the appropriate department as necessary
• Perform departmental registrations for students with class selection, as necessary, to ensure pre-requisites and program requirements are met
• Per approval from the department head, place course waivers/approvals on student records and notify students when completed
• Monitor the daily faculty absences and record them in PeopleSoft. Post faculty absences in the Science Building by placing notices on classroom and laboratory doors when necessary.
• Assist in finding substitute faculty to cover absences and prepare the supplemental pay forms each pay period
• Maintain and provide support for copiers in the Science Building, such as service, paper, and toner
• Order, maintain, and stock departmental and supplies for offices, classrooms, and labs. Submit purchase orders
• Present a positive and professional image and be an excellent goodwill ambassador for the department and the college
• Must be able to maintain confidentiality and possess an understanding of FERPA laws and requirements. Access and use highly confidential information through various systems
• Daily monitor, receive and distribute mail
• Monitor and request all keys for classrooms, labs, green house, offices and freight elevator along with restricted areas such as the Cadaver Lab, including Lakeshore Campus
• Assist and prepares for departmental meetings
• Type or otherwise prepare a variety of letters, memos, forms, reports, graphs and tables, such as condition of classes, class lists, and budget spreadsheets
• Maintain and monitor the budget for two departments
• Prepare and reconcile the monthly procurement report for the Biology Department and Physical Science Department
• Assist department heads and Associate Dean in making adjunct assignments
• Assist new full-time and adjunct faculty with set-up (office, keys, Raider Card, parking, materials, logins)
• Accurately update department staff listing with phone numbers and office location
• Assist with building the fall, winter and summer schedule and input it into PeopleSoft
• Monitor enrollment, caps and waitlists for all courses each semester
• Assign lecture classrooms and laboratory room space each semester for all departmental courses in CSC and the Lakeshore
• Compile and post all faculty schedules and syllabi on the S:drive each semester
• Assist in textbook selection process. Work with book reps in obtaining desk copies for new or adjunct faculty. Supply book reps with listing of faculty and their office hours each semester.
• Assist with the department advising days each semester and college wide open house
• Assist with the department scholarships and the Biology & Physical Science Student(s) of the Year award
• Assist other departmental/dean Support Staff as necessary
• Assist and work with the Biology Learning Center and Calculus and Physical Science Tutorial Lab coordinators
• Assist with special department functions (lecture series, talks, guest speakers, Community STEM Day)
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Performs other related duties as assigned
  
  

JOB SPECIFICATIONS

Educational Credentials

• Associate’s degree or comparable combination of relevant education and experience
  
  

Work Experience

• A minimum of 1 year of clerical and administrative assisting experience required
• Prior experience working in higher educational settings, preferably in student support services, or comparable relevant experience preferred
  
  

Skills

• Administrative & Organizational
• Customer Service & Communication
• Technology & Systems proficiency
• Collaboration & Team Support
• Attention to detail
  
  

Physical Demands

• Ability to lift and move up to 25 pounds
• Ability to sit for extended periods of time
• Must have mobility to navigate between the four (4) floors where the departments are located
  
  

Mental Demands

• Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner.
• Team player who maintains a positive working relationship with co-workers
• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnic, sexual and socio-economic backgrounds
• Ability to work under pressure
• Possess mature judgment and is flexible in regards to interruptions and ability to handle pressure situations
• Must use good judgment in handling sensitive or difficult situations
• Project a professional image including punctuality and good attendance record
• Demonstrated initiative and problem-solving abilities, and resourcefulness
• Ability to perform daily routine and unexpected duties with minimum supervision
• Must be able to maintain confidentiality and possess an understanding of FERPA laws and requirements
  
  

Working Conditions

• High traffic, indoor office environment
• Must be punctual with a good attendance record and have the ability to accommodate a flexible work schedule, including evenings and weekends as needed.
• Departments are located on 4 floors of the Science Center
• Long periods of computer usage are routinely required
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
  
  

Benefits

• Health Coverage: Six health insurance plan options, including one with no health insurance premiums.
• Time off: Enjoy substantial vacation time.
• Wellness Program: Access resources for physical and mental wellbeing, and an onsite gym membership.
• Continuous Learning: Career development and educational opportunities.
• Retirement Plans: Secure your future with our retirement options, including a state retirement plan.
  
  

NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/careers. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.
• Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.
  
  

NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Information Technology

• Industries

  Higher Education

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