SUPPORT PAYMENTS OFFICER - EWA, OAHU

State of Hawaiʻi; Honolulu (HI); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

Paid Sick Leave

Health Insurance

Job summary

The State of Hawaii is seeking a Support Payments Officer to conduct interviews and determine fair support payments for matrimonial, paternal and family court actions. You will prepare reports with findings and recommendations and follow up on delinquent payments.

Qualifications include three years of related experience, strong communication, and the ability to apply written and oral directions in a governmental setting. This is a full-time civil service position with competitive benefits.

Qualifications

• Three years of progressively responsible work experience including interviewing and financial data review.
• Ability to communicate clearly and read and apply written and oral directions.
• Experience reviewing financial records using credit and collection methods.

Responsibilities

• Conduct interviews to determine fair support payments in family court actions.
• Prepare and submit reports of findings and recommendations.
• Follow up on delinquent support payments and related duties.

Skills

Interviewing

Financial data analysis

Communication

Documentation

Job description

Recruitment Number 24-0262 The current vacancies are with the

Recruitment Information

Recruitment Number 24-0262 The current vacancies are with the Department of the Attorney General.

Salary: $4,221 to $5,338 per month (SR-15, Step C to I)

Note: Hiring rates will be based on availability of funds, the applicant's qualifications, and other relevant factors.

This continuous recruitment may be closed at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities Listing page of our website.

Duties Summary The Support Payments Officer conduct interviews to determine fair support payments relating to matrimonial, paternal and other family court actions; prepares and submits reports of findings and recommendations; follows up on delinquent support payments; and perform other related duties as assigned.

Minimum Qualification Requirements

To qualify, you must meet all of the following requirements:

Legal Authorization To Work Requirement

The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.

General Experience:

Three (3) years of progressively responsible work experience which included conducting interviews to collect and obtain pertinent factual and financial information; and reviewing financial records and related information using credit and collection methods and procedures to evaluate and determine an individual's ability to pay. Such experience must have demonstrated the ability to communicate and deal effectively with others and read, comprehend and apply written and oral directions.

Examples Of Qualifying Experience Are

• Analyzing financial statements in the course of evaluating loan applications where such work required the application of credit principles and loan procedures.
• Collecting delinquent loans or debts where such work demonstrated knowledge and application of collection methods and procedures.
• Investigating the reason for business or commercial loan defaults, or examining the financial conditions of business establishments where such work demonstrated the ability to obtain and evaluate pertinent financial information.
• Collecting delinquent taxes, canvassing for unreported taxes due, and securing delinquent returns where such work demonstrated the application of credit and collection principles and examination of financial records.
• Work as a loan counselor in a credit or loan office examining financial statements, and determining a client's ability to pay.

Substitutions Allowed:

Relevant substitutions as described in the Minimum Qualification Requirements, will apply.

NOTE:

The State Recruiting Office (Department of Human Resources Development - HRD) may request official program or course descriptions to verify course focus and content.

The information provided above represents a summary of the complete Minimum Qualification Requirements. To view the Requirements in their entirety, please

Other Information

The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-1111 for assistance.

PUBLIC SERVICE LOAN FORGIVENESS (PSLF) PROGRAM

The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please click: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

ELECTRONIC NOTIFICATION TO APPLICANTS

The Department of Human Resources Development (HRD) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs.

Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.

TESTING INFORMATION

The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held.

In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process.

Your Job Benefits With The State Of Hawai'i

The State of Hawaii offers its employees who are members of the civil service a range of benefits. Some benefits are offered as a result of collective bargaining agreements and changes may occur.

A summary of these benefits, which is based on full-time employment, is listed below.

• Paid Holidays – You may be eligible for 13 paid holidays each year; 14 holidays during an election year.
• Paid Vacation – You may earn vacation leave at a rate that other employers find tough to match – 21 days each full year from the FIRST year of employment. This compares to an average of 10 days offered by private companies. You may accumulate up to a total of 90 days (720 hours) of vacation.
• Paid Sick Leave – You may earn sick leave at the same rate as vacation – 21 days per year from the FIRST year, and there is no limit on the amount you can accumulate. Expectant mothers may also use sick leave for pre-natal or post-natal check-ups or any illness related to pregnancy. Plus, unused accumulated sick leave may eventually be used to increase your retirement benefits in certain situations.
• Other Leaves – Reasonable time off with pay may be provided for jury or witness duty, a death in the family, some military duty, and donation to the Blood Bank. Leave sharing donations may be granted to eligible employees who have serious personal illnesses or injuries or need to care for a seriously ill or injured family member. Various leaves without pay may also be granted with full re-employment rights.
• Health Insurance – The State pays a part of the premiums for each employee's enrollment in a State sponsored Medical, Drug, Vision, and Dental Plan. For more information, visit the Employer Union Trust Fund website www.eutf.hawaii.gov for coverage and options.
• Group Life Insurance – The State provides a free life insurance policy for employees.
• Retirement Plan – The State contributes to a retirement plan for eligible employees. Generally, employees under the Hybrid Plan with 10 years of credited service and who have reached 65 years of age or have 30 years of credited service and have reached 60 years of age may retire and receive benefits. To find out more about the options you have, go to http://ers.ehawaii.gov.
• Premium Conversion Plan – Participating employees may increase their take-home pay by having the State deduct the cost of health care premiums before payroll taxes are withheld.
• Flexible Spending Accounts – Eligible employees can reduce their federal and state income taxes and social security taxes through a tax-savings benefit program called Island Flex. This program allows employees to set aside money from their paychecks to pay for out-of-pocket health care expenses and eligible dependent care expenses on a BEFORE-TAX basis.
• Transportation Benefits – Participating employees may increase their take-home pay by having the State deduct qualified transportation expenses (i.e. eligible parking fees, monthly bus passes for TheBus, fare coupons for The Handi-Van, Vanpool Hawaii participation fee, etc.) through pre-tax payroll deductions.
• Deferred Compensation – The State offers employees a voluntary pre-tax retirement savings plan designed to give employees a tax break today and an opportunity to build a retirement nest egg through voluntary payroll deductions. Several types of investment options are available.
• Temporary Disability Insurance – Qualified employees may be eligible to receive benefits for a disability caused by a non-work related injury or illness under this program.
• Social Security – As an employer, the State also contributes to an employee's social security account.
• Promotions & Transfers – For employees with membership in the civil service, the State offers promotion and transfer opportunities throughout the State Executive Branch.
• Training & Continuing Education – The State supports developmental activities related to an employee's work. In many departments there are numerous in-service training opportunities available. Sabbatical leaves with pay are available for qualified employees.
• Travel Expenses – The State may pay for certain business related travel expenses including mileage reimbursement for use of a personal car during work, airfare, meals and lodging expenses for trips to neighbor islands or out of state.
• Incentive & Service Awards – The State has a program that recognizes employees for their years of service and provides cash awards for their superior accomplishments and other contributions that improve State operations.
• Union & Collective Bargaining – Employees have the right to join the union for collective bargaining with the State and employee representation. Some employee unions provide discounts, insurance and other opportunities. Employees may also decide not to join a union, however, employees are required to pay union service fees unless the employee's job is excluded from collective bargaining.

The above information is solely intended as a summary of the benefits available to State of Hawaii employees and is subject to change. Whether or not you are entitled to a particular benefit will depend on your specific appointment and employment status (included, excluded, exempt, non-exempt). Please refer to the appropriate collective bargaining agreement or executive order and all applicable laws, rules, policies, or plan documents for further details. Nothing herein shall be deemed as creating an employment contract, promise of employment, promise of continued employment, or obligation of any kind on the part of the State of Hawaii.

Revised 01/13

The State of Hawaii is an Equal Opportunity Employer