Support Operator Associate

Jobtailor; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor is seeking a dedicated Call Center Operator in Charlotte, NC to answer incoming calls in a busy environment, perform basic call processing, and access information via Xtend Communications software.

You will respond to alarms and paging, coordinate with intercom systems, and document actions while maintaining HIPAA compliance and composure under pressure. Training covers main number answering, paging, emergency codes, and alarm handling.

Qualifications

• High School Diploma or GED required.
• Previous phone work or customer service experience preferred.
• Must work weekends, holidays and overtime as needed.
• Able to handle multiple lines and alarm panels at close range.
• Strong verbal and written communications.
• Successful completion of training evaluations.

Responsibilities

• Answer incoming calls in a busy call center environment.
• Perform basic call processing functions and meet monitoring expectations.
• Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration.
• Respond to alarms, pages, messages, and codes.
• Contact personnel via beeper paging, intercom announcements, and phone calls as indicated.
• Problem-solve and handle stressful situations.
• Issue patient phone numbers, conditions, or general information per HIPAA guidelines.
• Assist in maintaining logbooks and other documents and forms.
• Complete multi-week training for main number answering, paging functions, emergency code, and alarm handling.

Skills

Call Processing

Verbal Communication

Stress Management

Multi-Line Handling

Problem-Solving

HIPAA Compliance

Education

High School Diploma or GED

Tools

Xtend Communications Software

Windows-Based Software

Beeper Paging

Intercom Systems

Job description

• Answer incoming calls in a busy call center environment
• Perform basic call processing functions and meet monitoring expectations
• Access pertinent information using Xtend Communications Windows-based software, with or without ACD integration
• Respond to alarms, pages, messages, and codes
• Contact personnel through beeper paging, intercom announcements, and phone calls as indicated by the situation
• Problem-solve and handle stressful situations
• Issue patient phone numbers, conditions, or general information in accordance with HIPAA guidelines
• Assist in maintaining logbooks and other documents and forms
• Complete multi-week training for main number answering, paging functions, emergency code, and alarm handling

Requirements

• High School Diploma or GED required
• Previous experience with phone work or customer service is preferred
• Must be able to work weekends, holidays, and overtime as required
• Must be available for occasional callback support
• Must be able to handle multiple lines, type, reach, read various prints and alarm panels at a distance of two to three feet, and work through loud noises
• High degree of proficiency in verbal and written communications
• Successful completion of all training evaluations

Core Competencies

Demonstrates proficiency in call processing and customer service within a busy call center environment, adhering to HIPAA guidelines while effectively managing multiple lines and responding to emergencies.

Highest-signal resume keywords

• Call Center Experience
• HIPAA Compliance
• Verbal Communication
• Problem-Solving
• Multi-Line Handling

Hard Skills

• Call Processing
• Xtend Communications Software
• Emergency Code Handling
• Alarm Response
• Typing Proficiency

Soft Skills

• Stress Management
• Customer Service
• Team Collaboration

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Call Center
• Patient Information
• Monitoring Expectations

Tools & Technologies

• Windows-Based Software
• Beeper Paging
• Intercom Systems