Support Engineer (North America)

n8n; Massachusetts; Remote; USD 99,000 - 112,000; Full time

Job summary

A leading workflow automation platform is seeking a Tier 2 Support Technician to manage escalations, provide technical assistance, and enhance customer experiences. The ideal candidate has extensive experience in technical support, particularly with n8n workflows, APIs, and cloud services. This role offers competitive compensation and encourages remote work, enabling you to impact thousands of users globally.

Benefits

Competitive compensation

Ownership through equity

Work/life balance with generous vacation policy

Health & wellness benefits

401(k) contributions

Financial security coverage

Career growth budget for courses

Regular hackathons

Remote-first culture

Charitable contributions support

Transparent company culture

Ambitious and kind working atmosphere

Qualifications

• 3+ years in technical support or solutions engineering.
• Hands-on experience building and debugging n8n workflows.
• Comfortable debugging APIs, webhooks, and data flows.
• Familiar with AWS, GCP, or Azure and Linux basics.
• Able to work with Docker or Kubernetes.
• Understanding of networking basics and PostgreSQL troubleshooting.
• Able to explain technical issues and document steps.

Responsibilities

• Handle escalations from Product Support with advanced technical assistance.
• Support Enterprise Standard customers with customized solutions.
• Document troubleshooting steps and improve internal playbooks.

Skills

Technical Support Expertise

n8n Experience

APIs & Integrations

Cloud & Infrastructure

Containerization

Networking & Databases

Communication

Tools

Docker

Kubernetes

AWS

GCP

Azure

PostgreSQL

Job description

Overview

n8n is a workflow automation platform that uniquely combines AI capabilities with business process automation. We give technical teams the flexibility of code with the speed of no-code, backed by a passionate community of builders. With 500+ integrations and fair-code principles, we're revolutionizing how businesses connect their systems and processes. We were founded end of 2019 and currently:

• We’re a diverse team of +140 talented people
• Our annual recurring revenue is growing over 9x year-over-year
• With +130k GitHub stars, we are in the top 50 most popular projects of all time on GitHub
• We were the 25th fastest growing startup last year and 4th BtoB SaaS Rising 100 this year in Europe according to Sifted
• We were Sequoia's first seed investment in Germany, and most recently secured our $60M Series B (February 2025, led by Highland)

We’re building a Tier 2 Support team to provide deep technical expertise on escalations and deliver specialized troubleshooting for Enterprise Standard customers. In this role, you’ll be the bridge between Product Support and Engineering — ensuring complex issues are resolved quickly and reliably. By investigating technical challenges, creating playbooks, and improving documentation and tooling, you’ll close the gap between scale and high-touch support while raising the bar for customer experience.

Responsibilities

• Escalation Management — Handle escalations from Product Support, providing advanced technical assistance; investigate, reproduce, and resolve complex technical issues across n8n’s ecosystem; partner with Enterprise Support when handling issues impacting higher-value accounts.
• Technical Troubleshooting & Collaboration — Support Enterprise Standard customers by balancing procedural troubleshooting with customized solutions; collaborate with Engineering and Product teams to report, triage, and resolve product issues; suggest workflow and tooling improvements to increase resolution efficiency.
• Knowledge & Enablement — Document troubleshooting steps and build internal playbooks for recurring escalations; improve knowledge bases and enable Tier 1 Support with better documentation; serve as a technical mentor to Product Support Engineers where needed.

Requirements

• Must-have
• Technical Support Expertise: 3+ years in technical support, solutions engineering, or similar roles
• n8n Experience: Hands-on experience building and debugging n8n workflows in production environments
• APIs & Integrations: Comfortable debugging APIs, webhooks, authentication, and data flows
• Cloud & Infrastructure: Familiar with AWS, GCP, or Azure and basic Linux fundamentals for troubleshooting
• Containerization: Able to work with Docker or Kubernetes to deploy and debug automation environments
• Networking & Databases: Understanding of networking basics (DNS, SSL/TLS, HTTP/HTTPS) and PostgreSQL troubleshooting
• Communication: Able to explain technical issues clearly and document troubleshooting steps effectively

• Nice-to-have
• Workflow Automation: Experience with Zapier, Make, or Airflow
• Observability: Familiarity with Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
• Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
• Knowledge Sharing: Contributions to playbooks, internal tooling, or support documentation
• On-call Readiness: Comfort participating in structured escalation workflows and incident management processes

Why join us?

At n8n, your leadership will directly shape how we scale technical support, improve customer experience, and empower our teams to resolve complex issues independently. You’ll build and grow a high-impact Tier 2 function with visibility across Support, Product, and Engineering — and set the foundations for how we support thousands of users worldwide.

You’ll join a fast-growing, remote-first startup backed by world-class investors, where autonomy, experimentation, and collaboration are part of everyday work. With clear career progression into Senior Support Manager or other leadership paths, this role offers both immediate impact and long-term growth.

Sound like a challenge you’re excited to take on? Apply now — and help us build the future of automation.

n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

• Competitive compensation – We offer fair and attractive pay.
• Ownership – Equity and the opportunity to own a slice of n8n.
• Work/life balance – Europe: 30 days of vacation plus public holidays; US: 15 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness – Europe: local country norms; US: medical, dental, and vision plans.
• Future planning – Europe: pension contributions; US: 401(k).
• Financial security – Europe: local country norms; US: disability, life, and hospital coverage.
• Career growth – €1K per year to spend on courses, books, events, or coaching.
• A passionate team – Regular hackathons and product enthusiasm.
• Remote-first – Remote across Europe with regular off-sites; some roles are hybrid (e.g., US sales).
• Giving back – $100 per month to support projects you care about.
• Transparency – Company-wide visibility into work and performance.
• An ambitious but kind culture – eNPS 94 in 2024.
• Country-specific details are provided in your contract.

Compensation Range: €85K - €95K