Support Engineer III, Amazon Payment Services

Amazon; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Amazon is seeking a Support Engineer III for its Payment Services team in Seattle. This role involves mentoring junior engineers, troubleshooting complex systems, supporting software deployment, and developing tools to improve operational efficiency, making it ideal for a technical professional in an innovative environment.

Qualifications

• At least 2 years of technical support experience.
• Experience troubleshooting technical systems.
• Familiarity with modern programming languages like Kotlin.

Responsibilities

• Mentor and train other support engineers.
• Support software deployment in staging and production.
• Handle incoming tickets with extensive troubleshooting.

Skills

Troubleshooting

Debugging

Scripting

Agile

Tools

Unix

Java

Python

Perl

Job description

Support Engineer III, Amazon Payment Services

Do you want to develop the next generation Payments products for MENA's fastest growing e-commerce company? Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions? If so, join us at Amazon Payment Services. We are a team of talented technical professionals empowered to build innovative, world-class experiences for millions of Amazon customers.

The Amazon Payment Services team is responsible for building product and technology solutions to create excellent payments products and experiences using various technologies to solve complex problems related to distributed systems, scalable architecture, machine learning, and algorithms. About Amazon Payment Services, an Amazon Company: We serve online shoppers in Arabic-speaking and surrounding countries through our trusted, secure payment network, enabling safe and easy online shopping. We build trust between buyers and sellers by supporting popular global payment methods with security and peace of mind. Amazon Payment Services is a regional expert in payment processing technology across the GCC & Levant countries, operating in UAE, Egypt, Saudi Arabia, Lebanon, Jordan, Oman, Bahrain, and Qatar.

Key job responsibilities

• Mentor and train other support engineers on daily activities
• Support software deployment in staging and production environments
• Handle incoming tickets with extensive troubleshooting across multiple products, features, and services
• Work on operations and maintenance coding projects, primarily in Python, Perl, shell scripts, web technologies, and potentially Java
• Develop tools to assist operations and maintenance
• Report system and support status
• Own one or more digital products or components
• Coordinate customer notifications and workflows to maintain SLAs
• Collaborate with support teams for issue hand-offs and knowledge base development

BASIC QUALIFICATIONS

• At least 1 year of software development or 2 years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience with Unix and Java
• Scripting experience in modern programming languages (e.g., Kotlin)
• Experience working in agile/scrum environments
• Ability to troubleshoot and document findings

PREFERRED QUALIFICATIONS

• Knowledge of distributed and enterprise applications
• Familiarity with UNIX/Linux operating systems
• Experience analyzing and troubleshooting RESTful API calls
• Java experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you need workplace accommodations during the application or onboarding process, please visit this link. Amazon is an equal opportunity employer and values diversity.