Support Engineer II, Information Technology Services (Full Time)

Benefis Health System; Great Falls (MT); On-site; USD 28,000 - 40,000; Full time

Job summary

Benefis Health System in Great Falls, MT is seeking an IT Support Technician to install and update software and hardware for end users, ensuring reliable devices and smooth access to applications.

You will evaluate work environments, coordinate movement of equipment, resolve end-user access issues, and provide user education while following policy and compliance standards. This role requires composure under deadlines and the ability to work with diverse teams.

Qualifications

• High school diploma or equivalent with 4 years of hardware support experience.
• Bachelor's degree preferred.
• Technical certification and training highly preferred.
• Experience installing and configuring hardware/software; able to educate users.
• Experience in hospital or medical information systems preferred.

Responsibilities

• Install and update computer and device software and hardware.
• Evaluate work environments for network wiring and connections.
• Resolve issues with end users' access to applications and technologies.
• Ensure end users are oriented to optimum use of devices and routine maintenance.

Skills

Hardware support

Software installation

Troubleshooting

Customer education

Education

High school diploma or equivalent

Bachelor's degree preferred

Technical certification preferred

Job description

Benefis is one of Montana's largest and premier health systems, and we are committed to providing excellent care for all, healing body, mind, and spirit. At Benefis, we work hard to support our employees in every aspect of their careers by offering outstanding benefits and compensation, state-of-the-art facilities, and multiple growth opportunities. The only thing missing is you!

Installs and updates computer and device software and hardware components for end users and optimizes the efficiency and effectiveness of computer devices. Evaluates work environments for appropriate network wiring and electrical connections and coordinates the movement of computers and related equipment. Resolves issues with end users' experience accessing applications and technologies and ensures end users are effectively oriented to optimum use of devices and end user tools and applications. Also performs routine maintenance on computer and peripheral equipment.

Demonstrates the ability to deal with pressure to meet deadlines, to be accurate, and to handle constantly changing situations. Demonstrates the ability to deal with a variety of people, deal with stressful situations, and handle conflict.

Will perform all job duties or job tasks as assigned. Will follow and adhere to all requirements, regulations and procedures of any licensing board or agency. Must comply with all Benefis Health System's organization policies and procedures.

Education/License/Experience Requirements:

• High school graduate or equivalent and 4 years of computer hardware support experience required.
• Bachelor's degree preferred.
• Technical certification and training highly preferred.
• Experience in hardware and software installation and customer education. Proven ability to configure, diagnose, and master use of user devices.
• Familiar with current end user device technology and trends.
• Hospital or medical information systems experience preferred.

Exemption Wage Non-Exempt Starting Wage $24.83/hourlyActual offered wage is based on applicable experience