Support Engineer II-Ext - AMZ9442088

Amazon; Dallas (TX); Remote; USD 95,000 - 160,000; Full time

Job summary

A leading technology company seeks a Technical Support Specialist to provide solutions and improve processes for customer issues. The ideal candidate will have a Bachelor's degree in a relevant field and at least 3 years of experience in system administration and troubleshooting. This position offers full-time remote work within the Dallas, TX area with a competitive salary range.

Benefits

Equity options

Full range of benefits

Sign-on payments

Qualifications

• 3 years of experience in system administration and troubleshooting operating systems.
• Experience in database administration and data warehousing concepts.
• Ability to work 100% remotely within the Dallas, TX area.

Responsibilities

• Solve customer cases across multiple contact channels.
• Drive improvements in customer support processes.
• Provide feedback to internal teams on service improvements.

Skills

System administration

Troubleshooting

Networking

Customer support experience

Education

Bachelor's degree in Computer Science or related field

Tools

Linux

Windows

RDBMS

NoSQL

Document DB

Job description

Responsibilities

• Solve customer cases through a variety of contact channels (telephone, email, and web/live chat) using advanced troubleshooting techniques to provide tailored solutions and work with customers to identify root causes.
• Drive initiatives that improve support-related processes and the customer experience, including tutorials, how-to videos, technical articles, trainings, and other materials.
• Leverage customer support experience to provide feedback to internal AWS teams on how to improve services and work on critical, highly complex customer problems that may span multiple AWS services.
• Continuously learn groundbreaking technologies and develop new technical and professional competencies.
• Act as interviewer in hiring processes and coach/mentor new team members.
• 100% telecommuting permitted; work must be performed within the Dallas, TX area.

Position Requirements

• Bachelors degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of experience in the job offered or a related occupation.
• Three years of experience in:
  • System administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related).
  • Troubleshooting database concepts, database administration (RDBMS, NoSQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems).
• 100% telecommuting permitted; work must be performed within the Dallas, TX area.

Amazon.com is an Equal Opportunity-Affirmative Action Employer Minor y / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit: https://www.aboutamazon.com/workplace/employee-benefits.