Support Engineer II-Ext - AMZ9442088

Amazon Jobs; Dallas (TX); Remote; USD 95,000 - 160,000; Full time

Job summary

An international technology company is seeking a Support Engineer II with expertise in system administration and troubleshooting. The role supports customers through various channels while improving processes and mentoring new team members. Candidates should have a Bachelor’s degree in a relevant field and three years of related experience. This position offers telecommuting options within the Dallas, TX area.

Benefits

Full range of medical benefits

Equity options

Sign-on payments

Qualifications

• Minimum of three years of related experience in IT support.
• Experience with system administration and troubleshooting.
• Knowledge of database concepts and administration.

Responsibilities

• Solve customer cases through various contact channels.
• Drive initiatives that improve support-related processes.
• Provide feedback to internal AWS teams on service improvements.
• Mentor new team members.

Skills

System administration

Troubleshooting (Linux or Windows)

Networking concepts (HTTP/s, TCP/IP)

Database administration

Education

Bachelor's degree in a relevant field

Job description

Overview

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON WEB SERVICES, INC.

Offered Position: Support Engineer II-Ext

Job Location: Dallas, Texas

Job Number: AMZ9442088

Responsibilities

• Solve customer cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with customers to identify the root cause of issues.
• Drive initiatives that improve support-related processes and the customer experience, including tutorials, how-to videos, technical articles, trainings, and other materials.
• Leverage customer support experience to provide feedback to internal AWS teams on how to improve services and work on critical, highly complex customer problems spanning multiple AWS services.
• Continuously learn groundbreaking technologies and develop new technical skills and professional competencies.
• Act as interviewer in hiring processes and coach/mentor new team members.
• 100% telecommuting permitted; work must be performed within the Dallas, TX area.

Qualifications

• Bachelor's degree or foreign equivalent in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of related experience.
• Three years of experience in: (1) system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related); and (2) troubleshooting database concepts, database administration (RDBMS, NoSQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems).
• 100% telecommuting permitted; work must be performed within the Dallas, TX area.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.

Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit the company benefits page and recruiting resources.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please contact your Recruiting Partner for more information.