Support Engineer I (AV Support Engineer)

INTELLISWIFT INC; California; On-site; Full time

Job summary

An established industry player is seeking an AV Support Engineer to enhance collaboration and support AV events. This role involves operating AV equipment, maintaining collaboration spaces, and ensuring seamless execution of large events. You'll collaborate with various teams and AV vendors to implement innovative solutions and improve processes. If you have a passion for audio-visual technology and a knack for customer support, this position offers a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3+ years of experience in managing collaboration platforms.
• Knowledge of AV protocols and standards essential for the role.

Responsibilities

• Operate AV equipment during events and support large company gatherings.
• Maintain AV systems and troubleshoot incidents to ensure smooth operations.

Skills

Collaboration Platforms Administration

AV Control Programming

DSP Programming

AV Protocols Knowledge

Customer Support

Education

Industry Certifications

Tools

AV Equipment

Collaboration Software

Job description

Pay rate range - $30/hr. to $33/hr. on W2
Onsite

The AV Support Engineer will report to the Manager of IT & AV Services and be a contributor to supporting the AV events and maintaining the collaboration spaces and applications.
As part of the Enterprise End User Services team, you will partner with Workplace and other operation teams and externally with premier AV Vendors.

You will

Operate AV equipment during events

1. All Hands operation and support
2. Provide support to Twitch special events
3. Provide prior to meeting AV set-up and post teardown
4. Manage and edit end user content

AV design and architecture

1. Contribute to the collaboration standards, hardware and software
2. Research new technologies to improve collaboration
3. Improve implementation processes

AV system maintenance

1. Daily maintain AV systems portfolio
2. Troubleshoot and provide resolution to related incidents
3. Coordinate break/fix efforts
4. Maintain service level agreements
5. Improve processes focused on scalability

Collaboration software

1. Act as a system administrator
2. Manage and document collaboration software updates
3. Monitor notifications and errors
4. Monitor and troubleshoot for performance
5. Provide reporting as per the organization's need

Customer support

1. Monitor and fulfill requests
2. Maintain Knowledge-based articles per organization need
3. Define and monitor service level agreements
4. Identify new collaboration service solutions based on user needs

You have:

1. 3+ years of collaboration platforms administrative experience
2. AV control and DSP programming experience
3. Knowledge of AV protocols and standards
4. Support large company events
5. Industry certifications

Bonus Points:

1. CTS Certification
2. Dante Certification
3. Extron Certification