Support Engineer - Hardware, WWOS Global Physical Security (GPS)

Amazon; Seattle (WA); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a dynamic team at a leading global company as a Support Engineer specializing in hardware for physical security. In this role, you'll collaborate with talented professionals to enhance security technologies and ensure seamless integration of hardware solutions. Your expertise will directly impact the safety and security of employees while providing technical support and mentoring to junior team members. This innovative firm values diverse perspectives and offers a supportive work environment that prioritizes work-life balance. If you're passionate about technology and security, we encourage you to apply!

Benefits

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Qualifications

• 4+ years supporting Physical Security projects or infrastructure.
• Experience managing collaborative projects from conception to delivery.

Responsibilities

• Test and qualify security devices against Video Management Systems.
• Coordinate with vendors to procure equipment and software.

Skills

Troubleshooting Technical Systems

Project Management

Technical Documentation

Customer Support

Education

High School Diploma or equivalent

Bachelor’s degree in Engineering or Computer Science

Tools

Video Management Systems (VMS)

Access Control Systems

Scripting Languages

Job description

Support Engineer - Hardware, WWOS Global Physical Security (GPS)

Stellen-ID: 2970667 | Amazon.com Services LLC

The Amazon Worldwide Operations Security (WWOS) Global Physical Security (GPS) team is seeking an independent, highly talented, fast-paced, and motivated Physical Security Hardware Engineer. This role involves collaborating with experienced Program Managers and Support Engineers to manage security technologies globally.

GPS is responsible for creating, implementing, and overseeing Amazon's security infrastructure and technical solutions. We are looking for an experienced Support Engineer to support hardware initiatives within our Global Physical Security team. Responsibilities include testing and qualifying new technology against Video Management Systems (VMS) and Access Control Systems for compatibility, integration, and functionality. You will manage projects to integrate third-party applications and hardware into WWOS Operations infrastructure. This position requires a customer-focused, self-motivated individual with technical expertise and strategic thinking to support physical security systems and processes.

Key Job Responsibilities

1. Test and qualify new and existing security devices against various Video Management Systems (VMS) and Access Control systems, ensuring compatibility, integration, functionality, and quality standards.
2. Coordinate with vendors and internal teams to procure necessary equipment, software, and licenses for testing.
3. Collaborate with engineering teams to identify and resolve issues during testing.
4. Provide technical support to internal teams and customers as needed.
5. Implement and integrate solutions with existing physical security systems and platforms.
6. Work with cross-functional teams (e.g., Physical Security, OTS, Loss Prevention) to align initiatives with global goals.
7. Mentor and train junior team members on engineering best practices and technologies.
8. Monitor and optimize solutions for reliability, scalability, and compliance.
9. Create and maintain documentation for hardware engineering processes, procedures, and solutions, such as User Guides.
10. Stay updated with industry trends, emerging technologies, and security regulations in physical security.

A Day in the Life

You will manage multiple projects and security initiatives aimed at protecting Amazon employees. You should be customer-obsessed, capable of working independently, and able to prioritize and communicate effectively in a fast-growing environment. The role involves applying both theoretical security principles and practical hardware and process implementation.

Benefits

Amazon offers comprehensive benefits, including:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Benefits vary based on location, hours worked, employment status, and other factors. If you're passionate about this role, we encourage you to apply regardless of whether you meet every qualification.

About the Team

We foster an inclusive culture that values diverse backgrounds and perspectives, believing it is essential for innovation and success. Our team emphasizes work-life balance and flexibility to support your personal and professional fulfillment.

Basic Qualifications

• Experience troubleshooting and debugging technical systems
• Experience managing collaborative projects from conception to delivery
• Experience documenting technical findings
• 4+ years supporting Physical Security projects or infrastructure
• 4+ years in technical support focused on hardware
• High School Diploma or equivalent

Preferred Qualifications

• Experience in development or technical support
• Knowledge of distributed or enterprise applications
• Scripting experience in modern programming languages
• Certifications in Video Management Systems (VMS), Access Control Systems, or industry certifications (e.g., CISSP, PMP, AWS)
• Experience working in a global, enterprise environment
• Experience in security integration
• Bachelor’s degree in engineering, computer science, or related field

Amazon is an equal opportunity employer. For accommodations during the application process, visit this link.