Support Engineer, Engineering Operations

Levanta; Milton (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Dynamic environment

Competitive salary

Open vacation policy

Growth opportunities

Diversity & inclusion

Job summary

Levanta is hiring a Support Engineer in Massachusetts to bridge Customer Success and Engineering, troubleshooting product, integrations, and API issues to ensure a superior customer experience.

You will respond via Slack, Linear, and Pylon, guide customers through Levanta's technology, and escalate bugs with clear context while building internal docs for CS and engineering teams.

Qualifications

• ~2+ years of prior experience in the technical support, solutions engineering, or software engineering.
• ~ Ability to read / write code in Typescript.
• ~ Good communication skills, able to juggle multiple technical conversations.
• ~ Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon.
• Understand the technical nuances of Levanta's technology and guide customers through their challenges.
• Escalate product bugs to the engineering team with clear context.
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers.
• Identify repeat issues and propose solutions to improve the product.
• Build out internal tools to solve common issues.
• Utilize and implement AI workflows that will make our support process more efficient.

Skills

Typescript

REST APIs

SQL

Communication

Cloud tooling

Tools

Slack

Linear

Pylon

Job description

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels. Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

We are only accepting candidates with verified LinkedIn profiles

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own:

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows that will make our support process more efficient

What We're Looking For:

• ~2+ years of prior experience in the technical support, solutions engineering, or software engineering.
• ~ Ability to read / write code in Typescript
• ~ Good communication skills, able to juggle multiple technical conversations
• ~ Familiarity with REST APIs, SQL, and cloud tooling.

What Levanta Offers:

• A dynamic and supportive work environment where innovation and creativity are encouraged.
• Competitive salary and benefits package.
• Open vacation and sick policy, take the time you need.
• Opportunity for professional growth and advancement within a rapidly expanding startup.
• A culture that values diversity, inclusion, and the impact of every team member on our success.

Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.