Support Engineer, Engineering Operations

Levanta; Massachusetts; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Open vacation policy

Professional growth

Diversity & inclusion culture

Job summary

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering, troubleshooting product, integration, and API issues. You will respond to technical inquiries via Slack and ticketing systems, guiding customers through challenges and documenting solutions.

You will escalate bugs to the engineering team, create technical docs, identify recurring issues, and build internal tools. This role emphasizes customer obsession, technical savvy, and cross-functional collaboration.

Qualifications

• 2+ years in technical support, solutions engineering, or software engineering.
• Ability to read/write TypeScript.
• Strong communication and ability to juggle multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Responsibilities

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable CS and engineering teams
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows to make our support process more efficient

Skills

Customer focus

Cross-functional teamwork

Code reading (Typescript)

Problem solving

Technical troubleshooting

Tools

REST APIs

SQL

Cloud tooling

Job description

Levanta is the creator affiliate platform built for modern e-commerce. We connect brands, creators, publishers, and marketplaces through a single platform for creator discovery, activation, partnership management, payments, and cross-channel performance measurement. Through our Creator Marketplace and AI-powered Social Discovery, brands can access more than 90,000 vetted creators and millions more across TikTok, Instagram, and Facebook, building measurable creator partnerships across Amazon, Walmart, Shopify, and other retail channels. Following our recent $22 million Series B, which brought our total funding to more than $43 million, we are investing further in our technology, our team, and our expansion across the retail ecosystem. We are building the infrastructure for Creator Commerce Media and creating more opportunities for brands to grow, creators to earn, and marketplaces to generate measurable demand.

We are only accepting candidates with verified LinkedIn profiles

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

What You'll Own:

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon
• Understand the technical nuances of Levanta's technology and guide customers through their challenges
• Escalate product bugs to the engineering team with clear context
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers
• Identify repeat issues and propose solutions to improve the product
• Build out internal tools to solve common issues
• Utilize and implement AI workflows that will make our support process more efficient

What We're Looking For:

• ~2+ years of prior experience in the technical support, solutions engineering, or software engineering.
• ~ Ability to read / write code in Typescript
• ~ Good communication skills, able to juggle multiple technical conversations
• ~ Familiarity with REST APIs, SQL, and cloud tooling.

What Levanta Offers:

• A dynamic and supportive work environment where innovation and creativity are encouraged.
• Competitive salary and benefits package.
• Open vacation and sick policy, take the time you need.
• Opportunity for professional growth and advancement within a rapidly expanding startup.
• A culture that values diversity, inclusion, and the impact of every team member on our success.

Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.