Support Engineer: Modern Endpoint Engineer | Intune • AI • Automation

Iserv; Grand Rapids (MI); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading tech solutions provider is seeking an experienced Systems Engineer in Grand Rapids, MI, to oversee modern endpoint management. Responsibilities include designing Intune configurations for Microsoft and Apple devices, building automation processes, and using AI tools to enhance operational efficiencies. Ideal candidates have strong Intune experience, troubleshooting skills, and an understanding of DevOps. Join a culture focused on continuous improvement and smart use of emerging tools.

Qualifications

• Strong hands-on experience with Microsoft Intune including migrations, policy creation, app deployment, and troubleshooting.
• Solid understanding of endpoint security concepts and compliance controls.
• Experience with automation and scripting (PowerShell, GitHub, CI/CD).

Responsibilities

• Design, implement, and maintain Microsoft Intune configurations for devices.
• Support and administer Apple Business Manager integrations.
• Collaborate with teams to validate and improve automation.

Skills

Microsoft Intune

Automation and scripting

Troubleshooting skills

DevOps concepts

AI tools familiarity

Education

Bachelor's Degree

MD-102 Certification

Tools

PowerShell

GitHub

ConnectWise Manage

Job description

About the Role

We’re seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps‑aligned practices. This role blends Intune engineering with automation/AI, CI/CD awareness, and continuous improvement in a multi‑customer environment.

What You’ll Do (Key Responsibilities)

Microsoft Intune Engineering

• Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
• Lead customer migration projects to Microsoft Intune
• Build, manage, and maintain:
  • Compliance policies
  • Configuration profiles
  • Endpoint security policies and baselines
  • Application deployments and assignments
• Troubleshoot enrollment, policy, and application delivery issues; perform root‑cause analysis and remediation
• Support Windows provisioning workflows, including Autopilot‑related processes

Apple Device Management (ABM / ADE / VPP)

• Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
• Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
• Support VPP app procurement, assignments, and deployment troubleshooting
• Maintain and document repeatable enrollment standards and operational procedures for Apple devices

Automation, DevOps & Operational Excellence

• Create and maintain automation for common Intune and endpoint management tasks
• Build scripts and repeatable processes to reduce manual portal work and improve consistency
• Apply DevOps principles to endpoint and infrastructure workflows, including:
  • Version controlled scripts and configurations
  • CI/CD style automation pipelines where appropriate
  • Standardized build, deployment, and configuration practices
• Build, maintain, and monitor configuration standards across customer environments
• Improve operational visibility and standardization through reporting, metrics, and structured outputs
• Collaborate with peers to test, validate, and continuously improve automation and operational designs

AI Awareness & Enablement

• Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes
• Collaborate with teams exploring AI driven workflows and automation enhancements
• Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry

Documentation, Training & Collaboration

• Produce internal documentation, runbooks, and customer
  ready guidance
• Partner with cross‑functional teams to support escalations and standardize best practices
• Provide technical guidance and knowledge sharing to support and engineering teams
• Contribute ideas and feedback to improve tooling, workflows, and service delivery

What We’re Looking For (Required Qualifications)

• Strong hands‑on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
• Solid understanding of endpoint security concepts and compliance controls
• Strong troubleshooting skills with the ability to communicate clearly with both technical and non‑technical audiences
• Demonstrated ability to document processes and create repeatable operational standards
• Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
• Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
• AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
• Interest in using AI to improve service delivery, documentation quality, and operational efficiency

Preferred Qualifications

• Experience in a managed services or multi‑customer environment
• ConnectWise Manage / Asio RMM experience
• MD-102 Certification
• Bachelor’s Degree
• Previous consulting experience
• Experience managing Apple devices using Apple Business Manager (ABM) & Intune

Why Join Us

• High‑impact role with ownership over modern endpoint management strategy and execution
• Opportunity to build automation and operational improvements that scale across environments
• A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)