Support Engineer: AI-Driven API & Customer Success

Firecrawl; San Francisco (CA); On-site; USD 193,000 - 218,000; Full time

Benefits offered by this job

Equity

Job summary

Firecrawl is seeking a hands-on Support Engineer to ensure customers succeed and to build systems that scale a fast-growing user base. You will diagnose API issues, assist developers with integrations, and automate recurring problems using AI triage and internal tools.

You’ll act as the technical bridge between users and the product, share learnings with the team, and own your work end-to-end in a fast-moving environment at our SF HQ or Toronto Hub.

Qualifications

• 3+ years experience in technical support or engineering roles.
• Ability to diagnose complex API issues and guide developers.
• Experience automating repeatable tasks and building reliable internal tools.

Responsibilities

• Diagnose API issues and guide customer integrations.
• Serve as a technical bridge between users and product teams.
• Automate recurring problems using AI triage and internal tools; own fixes end-to-end.

Skills

API troubleshooting

Integration support

Automation

Tools

Internal tooling

Automation scripts

Job description

Firecrawl is seeking a hands-on Support Engineer to ensure customers succeed and to build systems that scale a fast-growing user base. You will diagnose API issues, assist developers with integrations, and automate recurring problems using AI triage and internal tools.

You’ll act as the technical bridge between users and the product, share learnings with the team, and own your work end-to-end in a fast-moving environment at our SF HQ or Toronto Hub.